Enterprise Rent-A-Car

Reviews

• JE

  Jessica Eagle

  Apr 24, 2026
  5.0
  Josh went above and beyond! Great customer service!
• KK

  Kurt Kawczynski

  Apr 15, 2026
  5.0
  Helpful staff, nice building. The parking lot is kind of confusing.
• CM

  Cheryl “Mz. Blujean or Cher” Mosley

  Apr 10, 2026
  5.0
  After a car accident I obtained a rental through Long Beach Enterpriseon Ocean in downtown. Upon arriving, I met with Bryan, very friendly and sympathetic to my situation as well as accommodating. There were a couple cars available for me to choose between, he was patient and allowed me to sit in each car to see which I was comfortable in. Bryan was so patient. He even stated that at any time I was struggling with the car size I could exchange in for another within the same class, he wanted me to be comfortable. I had to call the office a few times with questions. I spoke with Umi who was so helpful and polite, very knowledgeable as was Bryan. Umi, took the time to call me and let me.know my rental had been extended to ease my mind while I shopped for another car. This office goes above and beyond to care for their customers. I used to be a Hertz customer but Bryan & Umi converted me into an Enterprise customer. Thank you both for everything. Yall made a stressful situation more bearable.
• RE

  Randall Evans

  Mar 30, 2026
  1.0
  I would give zero stars if I could. I reserved a specific vehicle class (Dodge Durango) well in advance. Not only did they not have the vehicle ready, they called me minutes before arrival—after I had already spent money on an Uber to get there—to tell me they were "out of stock." ​When I arrived, they tried to pivot me into a series of "toasters on wheels" that didn't meet the specs I asked for. I sat in the lobby for 20 minutes under the impression they were "transferring" the correct vehicle from another lot, only for them to wait until the very last second to reveal they won't accept anything but a major credit card—a policy that should have been clearly flagged during the reservation or the "courtesy" call. ​Total waste of time, total waste of $30+ in Uber fees, and a complete lack of professional transparency. If you value your time or need a company that actually honors its reservations, go elsewhere. They’ll leave you stranded while they play games with their inventory.
• DM

  Dillon McDaniel

  Mar 28, 2026
  1.0
  Landed in Long Beach from a six day cruise. Booked a same-day car rental from this Ocean Boulevard location. Was going to drop off at LAX. Had a confirmation for an economy rental car, pick up at 10:30am. Used Uber to move ourselves and luggage from Long Beach Port to this ocean blvd location. Upon arrival to the office, there was no enterprise employee in the office. The phone was ringing for 30 minutes straight, five other customers waiting to be helped and checked in. Only to have the attendant return after 40minutes and say they did not have any cars available for rental. Even though we had a confirmed booking from enterprise. They had cars available but we were told because our reservation was same day we would not be rented the vehicle because others had reserved them. When I asked why we have a rental confirmation but no vehicle to rent the employees response was, "That's a corporate issue". We called every single rental within a 2 mile radius and found one vehicle available for $289 for the day. We ended up having to pay for another uber to LAX and when we contacted enterprise they offered no remedy. Their response was, "The branch should have called and informed you that they did not have vehicles once they received the booking confirmation." I will purposely avoid ever renting from enterprise rent a car. I will also urge my family who use rental vehicles regularly for business trips to do the same. So instead of being able to enjoy our last day in LA, we have now been sitting at LAX for over 7hours.

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