Skip the counter when you rent a car with National in Long Beach. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Long Beach today!
Feedback on customer service is mixed; while some employees received praise for their friendliness and efficiency, others were reported as rude and unhelpful.
Rental Process
The rental process is generally quick and easy, but some customers experienced delays and issues with vehicle availability.
Vehicle Quality
Most customers found the vehicles to be clean and well-maintained, although there were occasional complaints about specific vehicle issues.
Location Issues
The Long Beach location has been criticized for not having the Emerald Aisle feature and for inconsistent service, leading to frustration among frequent renters.
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Carlos Castillo
Feb 11, 2026
2.0
Yeah went to get their the car rental and she said it wasn't ready so we canceled it because we waited so long and I said we canceled it and she said what ever the black lady so I guess we not renting their no more because of her and she had a attitude too
ND
Nick DeMarco
Feb 8, 2026
5.0
The team members at the Long Beach airport National rental were all great. Quick getting car rented and quick on the return. Super experience. Great location to get in and out of. Highly recommended.
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Erik Soderberg
Jan 31, 2026
5.0
I have been using the Emerald Aisle for years and have always had a great experience. Thanks National!
ES
Eugene Sumagang
Jan 30, 2026
5.0
Most other National rental spots you just grab your car and check out at the gates. Here you have to wait to be serviced. Depending on the time it could take a bit to get your car but the customer service here is spot on. Shout out Jose for your excellent customer service.
ML
Mercedes Loperena
Dec 28, 2025
1.0
While waiting in line with other customers, one person on the counter and while another person came, she took her sweet time taking a customer. One customer went to the counter and the guy there was busy on his phone and did not acknowledge him at all. Deplorable customer service at this
National location. Our car was not ready as it had just been returned and we had to wait quite a while for it to be ready. This was time that was wasted from our vacation in San Diego. I will not recommend this company for the lack of customer support and attention. The car we got had a screen that was extremely dark and thus it was useless as a navigation tool.
Frequently Asked Questions About National Car Rental
What are the operating hours of National Car Rental in Long Beach?
National Car Rental in Long Beach is open daily from 7:00 AM to 10:00 PM.
Where is National Car Rental located in Long Beach?
It is located at 4100 E Donald Douglas Dr, Long Beach, CA 90808, USA.
What services does National Car Rental offer?
They offer car rental services including economy and luxury cars, as well as airport pick-up.
How can I book a car rental with National Car Rental in Long Beach?
You can make a reservation online at their website or manage your rental through the National app using the Emerald Club program.
What payment methods are accepted by National Car Rental in Long Beach?
They accept American Express, Cash, Check, Discover, MasterCard and Visa.
Does National Car Rental offer any special discounts?
Yes, they offer special discounts, and active military members can receive discounts as well.
Is National Car Rental in Long Beach owned by women?
Yes, this location is owned by women.
What other car rental agencies are located near National Car Rental in Long Beach?
Nearby car rental agencies include Budget Rent A Car, Avis Rent A Car, Alamo Rent A Car, Hertz, and Enterprise Rent-A-Car.
What airport-related services or locations are near National Car Rental in Long Beach?
Nearby airport-related places include Delta Air Lines terminal, Long Beach Airport Rideshare Pickup, Johnny's California Shuttles, American Airlines terminal, City of Long Beach Airport, Hawaiian Airlines, Southwest Airlines, and Long Beach Airport Valet parking.
Are there nearby cafes or restaurants to visit before or after renting a car?
Yes, nearby eateries include Little Brass Café Express, Daugherty's Cafe, Boathouse on the Bay, and The Boathouse where customers can enjoy a meal or coffee.
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