Enterprise Rent-A-Car

Reviews

• EJ

  Emily and Jess

  4 days ago
  5.0
  This is the absolute best enterprise location, I can’t recommend it enough! AJ is the best and the entire staff is so kind. I come here once a month for work and it’s always a smooth process picking up, plus their inventory is always top tier and clean!
• PB

  Porche Brenner

  Feb 25, 2026
  1.0
  STEAR CLEAR OF THIS LOCATION AT ALL COSTS!!! If you have to choose between renting a car here or walking everywhere you need to go, you’ll be better off walking. These crooks charged my husband $142 for a “refuel charge”, despite him returning his truck with a full tank. The agent he returned it to said, “I’ll take care of it.” That was on Thursday (2/19). He didn’t give my husband a receipt on site because he needed to “fix it” and would email it later that day. They finally sent a receipt on Sunday (2/22…..remember, he was promised it by end of day on 2/19) and of course, the fraudulent charge is still there. My husband submits those receipts for reimbursement from his company. He is unable to submit the receipt for his $2300 rental charges to get reimbursed because of the fraudulent charge. He has to submit the receipt for the gas he actually purchased. When he hadn’t received it by the next day, he attempted to call. If you call the number that is on Google, it rings, a recording tells you that “someone will be right with you”, then keeps you on the phone for several minutes before telling you that they “can’t take your call right now, call back later.” Then you call customer service and they are equally as unhelpful. My husband has spoken to SIX different representatives, including the “escalation department” (insert heavy eye roll here), and not a single one has been able to help. My husband has offered to send a copy of the fuel receipt from the day of the rental return, but has been told that “only the branch can make the correction” because they “don’t have the authorization to assist” with receipt changes. Fine. They can just call and get you connected with the branch directly, right? Nope. They “have no way to call the locations directly.” They are only able to send an email (Insert incredibly annoyed eye roll here). Each time the representatives “send an email”, they assure my husband that the email has been sent to the manager and that they will “respond quickly”. Today is 2/25 and my husband has still not been contacted by the branch. My husband finally said enough is enough and left a negative review. Wouldn’t you know it, someone replied to the review IMMEDIATELY. They said they “want to look into it”, so they gave a generic “contact us” email. *Spoiler alert* No reply to the email. They reply so that people who read these reviews see that yes, they make mistakes, but they are diligent and on top of helping to fix the issues. THIS IS DECEPTION! DO NOT BE DECEIVED! If you have experienced something similar, I would STRONGLY suggest contacting the BBB. This is fraud and should be reported and investigated. I cannot imagine this is an uncommon occurrence. My husband travels all over the country for work and has spent thousands upon thousands of dollars with Enterprise because he keeps the vehicles for the several weeks he is in whatever town for work. If this is the lack of regard they have for loyal customers, don’t expect them to have any higher standards for the one off rental customers. You are better off going with Avis or Hertz.
• GT

  Giovanni Tanap

  Feb 24, 2026
  5.0
  This place service was fast and accurate. No run around but got the car I requested . The service was fast; I was In and Out. In addition, the personnel's were kind and friendly. Overall, this place was AMAZING!! Thumbs 👍 Up for sure.
• HT

  Hossein Tavakolifard

  Feb 2, 2026
  1.0
  Def would not recommend this place. I originally was renting a premium suv through another Enterprise branch. I got a flat tire and was directed to this location to exchange my car. My complain is toward the staff, more specifically Liz. When I got there and asked for what car options I have, she said “I’m gonna give you what I’m gonna give”, but later she said” I’ll give you exactly what you have” I was like that’s fine. She gave me the oldest suv, nothing close to what I have. She was like this is your car, if you want a different car, you need to go to the location you have contacts with. If I’m renting through Enterprise, I expect the costumer service to at least help me out and give me what they have available, not the “I’m gonna give you what I’m gonna give you attitude”
• LJ

  LaRaine Johnson

  Jan 19, 2026
  1.0
  So I just dealt with an employee by the name of Liz who first off driving one of the rental cars she hit a pole coming around a curb. I stopped my vehicle just to give her space. She then proceeds to signal me to hurry up and move out of her way. I roll my window down as she rolls her window down. She begins to tell me to shut up and speak very disrespectful. Not nothing about this was customer service friendly when I went to the proper authority to make a complaint she then still has this attitude of she cannot be told what to do that she’s a manager or she’s someone in higher authority. The manager was very apologetic. I’m very grateful for that. I just do not understand how enterprise have someone like this her name is Liz. She did not want to disclose her last name who works for enterprise and conduct themselves like that. And for this reason, I marked it a one star I am very overstimulated right now, and her attitude and the way she acted was totally unprofessional. She needs to be retrained or she needs not to work for such an establishment that deals with customers or deal with the public.

Frequently Asked Questions About Enterprise Rent-A-Car