Enterprise Rent-A-Car

Reviews

• ME

  Michelle Estrada

  Jan 6, 2026
  1.0
  The car was filthy inside and out. French fries and sunflower seed shells were littered about. The customer service person asked for my car insurance, which has never happened before. She also asked for my place of employment, which has also never happened before. I asked why and she said "it's policy," but failed to prody said policy. We will never rent from Enterprise again.
• BM

  Brandon Masters

  Dec 2, 2025
  1.0
  Poorly run. During pickup, told by front desk manager that she was on lunch and that someone would be available in 15 minutes to assist. Promised a vehicle but upon arrival, vehicle wasn’t there - instead - advised by the manager, Angela, to rent a bigger vehicle on grounds - at a higher cost. The management team seems very inadequate for such a large corporation. Won’t be visiting any enterprise rentals in the future after the awful experience and terrible customer service.
• LT

  LL Tran

  Nov 26, 2025
  1.0
  I rented a vehicle for 9 days from SoCal and drove up to Sacramento for the holiday. Along the way, the car started to display a warning that service for the engine oil was needed within the first day. I stopped by this Lincoln location for assistance since I was 500 miles away from the original Enterprise. I was told there were no cars available (understood, it was 3 days before Thanksgiving) and there was nothing that could be done. But I still had 5 days left on my rental contract and would be driving back home to SoCal later in the week. The female employee (no name tag, long dark hair, name begins with an “A” I believe) working the front desk offered no assistance in locating another vehicle at other locations, and her only suggestion to me was that if I wanted, I COULD GO GET THE OIL CHANGED MYSELF. I do not want. Frustrated at their non-responsiveness, I said I’d call customer service and left. The 1-800 number wasn’t much help either. Ignacio in the roadside assistance department said the car should be fine to drive with service lights on. (!) That would be fine if I was a broke college kid driving a piece of junk that I owned. However, I’m not a broke college kid, and I’m paying for a rental…. Ignacio then said I should go back to this Lincoln location, they should be able to swap even though it’s a different location than where I rented from. “Enterprise is a national brand, all the locations are connected and work together” he said. So I make a second trip, now to be told by Lincoln Enterprise (same female employee) that since the San Diego location didn’t file some paperwork properly for an issue (one that was not my responsibility), they couldn’t switch the car. Enterprise’s internal problem amongst themselves was now my problem, apparently. Again, if I wanted, I could go down the road to change the oil myself …..at 4pm the day before Thanksgiving. I am not an Enterprise employee. I am not paid to sit around and wait for their cars to be serviced. Enterprise touts a “Standard of Care” on their website that says “Nothing is more important than the safety of our customers. We follow or exceed manufacturer guidelines for tire replacement and oil changes to help ensure your experience is safe and uninterrupted.” And “We take the time to understand your needs, so we can offer the best solution.” Giving me a car for 9 days with no recent/regular maintenance is not safe. Telling me it should be “fine” to continue driving long distances over days with service warnings is not safe. Telling me Enterprise screwed up some paperwork so I’m SOL, is not good customer service. Telling me to get the oil changed myself is not the best solution. If you’re just picking up or dropping off a car (nothing more than what you can get from a kiosk) then yeah, I’m sure they can do a good job. But if you encounter an issue that requires any sort of problem solving or critical thinking skills, then this location has a severe deficiency in that department. TL:DR — unhelpful employees if you hit a snag. Go elsewhere. ++++++++++++++++++++++++ To respond to Enterprise's follow-up below: I have contacted/called your company at least 3 times through the channels provided in your link below but keep getting the runaround. See above for the results with your CS representatives. Also FYI to all, their Customer Service is only available M-F 8am-5pm Central.
• HB

  Heather Beck

  Oct 9, 2025
  1.0
  There was only one thing positive about this location and that is ONE employee only (who should consider relocating), Ian. Thank you so very much for being the person you are. Other than that.....Ill try to make this short as possible.... Never again will I go near this place. I rent every other week for a day or two at my regular location, and that has gone on for 3+ years. After going to this location twice. I found out about a claim filed way later than I should have because the store manager took it upon himself to change my mailing address on my account. I remember he asked me where the vehicle was going to be parked while I had it so I gave him the address. He took that address and put it as my mailing address for whatever reason, but I had no idea at the time. After I reviewed the info being used against me and me knowing the exact day I returned the vehicle and me knowing I truly and honestly did no damage to the vehicle I was very upset/devastated. The original claim was made and filed/dated 2 or 3 days after I returned the vehicle but of course they dated the claim I returned the vehicle. So I'm wondering why wasn't this brought to my attention when I returned the vehicle, my closing receipt was fine, etc.? The pictures originally filed could have been pictures of anything. Until the mechanic review came back there were multiple pictures submitted, one including a pic of the odometer which had an extra 364 miles on the vehicle! I compared the mileage from my receipt and discovered somehow this vehicle had the extra miles on it and the photos submitted were taken at the mechanic shop. Not where I turned the car in. After filing a dispute and being denied I continued to argue and fight for my innocence. Finally I got an assistant manager to listen, and review all my factual documentation. He agreed something wasn't right. Finally after being harassed for full payment within 10 day and threatened to be sent to claims I received a notice stating that they were throwing the claim out, finally. Now, words can't explain how this has affected me. I feel like an employee inside is responsible and tried to get away with blaming me and forgot about a few steps thank god and i was able to prove my innocence. All this company had to say to me was sorry have a good day! WHAT!? That's all...this took me 4 months to finalize and all the problems this caused me, not to mention the embarrassment of finding out the put my account on hold so I couldn't rent and the financial loss I took during that time!! Anyways I could go on but that's all at this point. Hopefully my story made sense. I would hate for someone to have to go through all that....
• JS

  Jammi Smith

  Feb 6, 2025
  5.0
  The best customer service! I was scheduled promptly after set up by insurance and Jake made the car renting experience flawless. I highly recommend the Lincoln Ca location.

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