Intoxalock Ignition Interlock

Reviews

• DR

  Dean Reed

  Dec 18, 2025
  5.0
  Great service, Great staff, and very helpful when explaining what n3eds to be done.
• RR

  Ricardo Rubalcava

  Oct 24, 2025
  5.0
  Originally I reviewed this company at 2/5 stars. When I initially had the device in my car, Intoxalock forgot to send the DL 920 form (the form DMV needs). Talking to customer service was HORRIBLE because I could not understand a word they were saying and they kept having to change representatives to finally understand what I wanted-and they kept hassling me to initially pay the first device payment without fixing what I was asking help for. They said they were going to overnight ship it, but it still did not arrive on time. Once all of that was said and done, I downloaded the app. On the app I tried to sign the lease agreement but the link did not work. I called to explain to them the issue, but of course, I could not understand the customer service representatives AT ALL. It was like pulling teeth trying to explain that the link was not working. It seemed like they were utilizing a third world country to filter out who needed to talk to someone in the US. Once I got a hold of a representative from the US, it was 100x easier to get help, and they did help me with exactly what I wanted both times. That was the saving grace to change my review. Social Media Specialist Daniel and Inside Sales Specialist Kelvin were the saving grace to convincing me to give them a 5 star review. as they were helpful and worked to get an agreement with me.

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