Enterprise Rent-A-Car

Reviews

• PM

  pool Mini

  4 days ago
  1.0
  They falsely advertise the cars to trick you into renting. Once you get there, they will tell you that the car you booked is not available. My question is, why don’t you update your advertising? The company’s strategy seems to be that customers won’t leave and will feel forced to pick whatever is available when you get there. Be aware—this is a very dishonest business. On top of that, the staff are not very friendly. No smile or greetings when you walked in.
• BO

  Bob Ostovarpour

  Dec 31, 2025
  5.0
  Very prompt and efficient at pick up and the same at drop off! Good customer care!
• LT

  Luisa TG

  Dec 30, 2025
  5.0
  Great customer service! All of the employees were equally eager to help me with my situation. Definitely would recommend!
• LN

  linda nassif

  Dec 29, 2025
  2.0
  Poor communication from company. Reserved a 6-8 seating vehicle to transport family on Christmas Eve to Los Angeles. Late evening before I was to pick it up, I —by chance —happen to check my email. Enterprise had sent me an email to tell me that car was no longer available and whether I would accept a 5 seater instead. That’s it. No call, no text message, not even a follow up email. Since I had rented the car for Christmas Eve to specifically transport 6 family from out of town, Enterprise left me in a very bad bind at the very last minute. Super disappointing that the company seemed simply okay with sending a single email, no follow up, no phone call…and were apparently entirely willing to let me show up on Christmas Eve morning and NOT have a vehicle. Had I not found an alternative (not easy during busy travel season at the last minute) Enterprise Laguna Niguel would have completely ruined our holiday plans. Sadly, this seems to be another example of impersonal and uncaring customer service. I’m also disappointed that even though I emailed them back, and called them, they still haven’t replied 5 days later.
• ST

  Stephen THOMAS

  Dec 29, 2025
  5.0
  I just had an excellent rental experience with Tyler at this Enterprise location! He called me the day before my rental started to ensure I received the vehicle I needed for my Christmas trip. Although he didn't have this vehicle on the lot, he did the leg work to get one from another location and I could not have been more pleased with it for our family holiday. The pickup and drop off were quick and effortless. I have rented from John Wayne Airport for decades and will now make this my go to location for any future rentals. Enterprise, I highly recommend you promptly promote Tyler so he can teach and lead others to provide the same excellent customer service. Well done! 👍

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