Enterprise Rent-A-Car

Reviews

• HJ

  hamid jafari

  Mar 14, 2026
  5.0
  I had a great experience at the Enterprise in Laguna Hills thanks to Riley. She was very helpful, respectful, and attentive, and she truly cares about customers. Her customer service was excellent, and her attitude was friendly and professional. She made the whole rental process smooth and easy. I will definitely come back to this branch again for another rental car. Riley did a wonderful job.
• AK

  Anand Kolatkar

  Mar 3, 2026
  5.0
  The staff are very helpful and friendly. Always have a great experience at the Mission Viejo location.
• LJ

  Liv J.

  Feb 5, 2026
  1.0
  I’ve rented from Enterprise for many years and have never had an experience like this. This Enterprise Rent-A-Car location was by far the worst rental car experience I’ve ever had. I had an appointment booked in advance and even received a confirmation call a few days beforehand confirming the time. When I arrived at my scheduled pickup time, I was told the office was “closed” and that it was somehow my fault for being there—even though the time was available to book and had been confirmed by their own staff. The employees were rude, dismissive, and unwilling to help. After pushing back and explaining that this was an Enterprise scheduling issue (their lunch hours were incorrect in the app), someone finally helped me—but continued to blame me for the booking. The car I was given was barely running, clearly not in good condition, and it was the only option they offered. On top of that, I was charged a lot for a vehicle that should never have been rented out. When I returned the car and explained the issues, there was zero concern, support, or attempt to make things right. The staff here were disrespectful, the vehicle options were poor, and the overall service was unacceptable. I’ve had great experiences at other Enterprise locations, but this one is terrible. Do yourself a favor and rent from literally any other Enterprise location. This one is not worth your time, money, or stress.
• JS

  John Scanlan

  Feb 2, 2026
  5.0
  I think this is the best customer service I've ever had at a rental car agency. Riley was fantastic, she was a professional and accommodating. What a delight to work with. Highly recommend
• RB

  Rando 44 (Budniles)

  Jan 31, 2026
  5.0
  Customer service was awesome. Very friendly. Car was great as well. Definitely recommend.