Jiffy Lube

3.8
191 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationBrake ShopTire ShopCar Battery StoreJiffy Lube
Jiffy Lube offers fast, quality oil changes performed by trained technicians in Lafayette. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
3363 Mt Diablo Blvd, Lafayette, CA
94549, United States

Hours

Reviews

3.8
191 reviews
5 stars
110
4 stars
27
3 stars
6
2 stars
10
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and knowledgeable staff, others reported rude and unprofessional behavior from employees.

Service Speed

Many customers appreciated the quick service, often noting that oil changes were completed in a timely manner, but some experienced long wait times and delays.

Quality of Work

There are significant concerns regarding the quality of service, with multiple reports of incomplete work, such as not changing oil filters or failing to perform requested services.

Professionalism

Several reviews highlighted a lack of professionalism among staff, with instances of mocking customers and unprofessional interactions noted.

Pricing

Customers generally found the pricing to be reasonable, especially compared to dealerships, but some expressed dissatisfaction with perceived upselling and unexpected charges.
  • ER
    Erin Robinson
    Dec 14, 2025
    5.0
    I was in and out within 30 mins. The staff was friendly and knowledgeable.
  • AM
    Adam Mayer
    Oct 21, 2025
    1.0
    Horrible customer service when I asked them to show me what they did some kid came out with no shirt on and gave me an attitude. Not a please, not a thank you, not a have a good day, sir. Just give me your keys. Go sit down! OK we’re done that’ll be $150.000. They didn’t let the oil drain near long enough. I’ve changed the oil on this truck probably going on 50 times. I’ll bet they didn’t even put synthetic in it. That’s how little I trust them. i’m going to go home and make sure they did their job right. Buncha spoiled rich kids I’ll bet
  • TD
    Tawnee Doty
    Oct 2, 2025
    2.0
    I just left this shop and didn’t feel like I received the kind of oil change experience I should have. I usually go to Valvoline, but since I had a slow morning and this location was closer, I gave it a try. The staff didn’t seem very approachable, which I could overlook, but what really bothered me was how an employee handled a tire issue. He told me I needed a new tire immediately (which I was already aware of), then made me get up and follow him outside to look at it. On top of that, he started plugging a tire shop down the street, saying they would “hook me up.” This all happened in front of other customers, and it came across as unprofessional. There are respectful and professional ways to let someone know their car needs additional work, and unfortunately, that wasn’t the approach here.
  • GC
    Gabriel Culinco
    Sep 6, 2025
    5.0
    Great experience , oil change in less than 15 minutes.
  • SA
    Sebastian aguilar
    Jul 28, 2025
    5.0
    👍👍👍👍👍👍

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service