Enterprise Rent-A-Car

Reviews

• PH

  Pat Harrison

  5 days ago
  5.0
  My customer associate at Enterprise in Huntington Beach was Christie Bissonnette and she was wonderful.
• SM

  Stacey Miller

  Feb 4, 2026
  5.0
  Our experience with enterprise rental car on Beach Boulevard in Huntington Beach was great! Very easy to rent the car and return. Representative Christie did a great job!
• DL

  dennis lorton

  Jan 31, 2026
  5.0
  The Enterprise store in Huntington Beach on Beach Blvd. Is top notch, and the people are the best. I have used them multiple times. In a pinch, they always come through.
• CD

  Carlie Duncan

  Jan 30, 2026
  1.0
  I am writing to formally complain about an extremely negative experience I had at an Enterprise location due to the behavior and customer service of an employee named Valerie. I had a rental car arranged through my insurance company following a car accident. My husband, who is the primary account holder on our insurance, handled the initial phone conversations with Enterprise. During one call, Valerie informed him of the business hours and stated that the vehicle could be picked up “anytime that day.” Later, my husband called back and spoke with a different representative to clarify whether picking up the vehicle that evening would count as a rental day. He was told it would, so he explained that we would come in the following morning instead. He was told this would not be an issue. The next morning, I arrived at Enterprise early, having arranged a ride so I could get to work. Valerie was working the front desk. When she asked for my reservation number, I attempted to pull up the confirmation number provided through my insurance app. Before I could show her, she cut me off and said, with noticeable attitude, “No, it’s not in an app, it’s in an email.” I explained that I had not received an email. From that point on, her demeanor became increasingly rude and dismissive. She stated that my husband had a 1:00 PM reservation the previous day and that he “didn’t show up.” I called my husband immediately, and he confirmed that he never made a reservation or committed to a pickup time due to work. I relayed this to Valerie, but she continued to repeat herself in a snarky manner, insisting we had missed an appointment. I again explained that we did not have a reservation and was told we can come in first thing in the morning. She then stated that there was only one car available because we missed our “appointment,” despite the lot being full of vehicles. At this point, I made it clear that I did not know what conversation she believed she had with my husband and that I simply needed the rental my insurance company had arranged. I did my best to remain calm and not take her treatment personally. She handed me keys and had another employee take me to the vehicle. For context, I have never rented a car before, I had just been in a car accident, and I am currently pregnant. I did not expect the rental process to be stressful, confusing, or emotionally draining. Unfortunately, the experience worsened when we returned the vehicle. My husband accompanied me this time. Upon checking out Valerie informed us that there were additional daily charges due to an “upgrade.” We immediately questioned this, as we never requested an upgrade. She responded defensively and argued with us, stating that she had gone over different vehicle options with me and that I chose the upgraded one. This is simply not true. She explicitly told me there was only one vehicle available. When I calmly explained that she had not been helpful throughout the process and that her behavior had been consistently rude, she continued to argue. I informed her that I was done engaging with her and stepped away to allow my husband to complete the return. While doing so, she commented to him, “Well, I must have just given the attitude right back to her then.” This remark was unnecessary, unprofessional, and completely inappropriate. Valerie’s conduct throughout this experience was condescending, argumentative, and unprofessional. At multiple points, she misrepresented what was communicated to us and treated us with clear disrespect. Because of this experience, I will not return to Enterprise, and I felt it was important to formally document what occurred. I hope Enterprise takes this complaint seriously and addresses the behavior described above. No customer should be treated this way.
• MZ

  Mike Yulin Zhou

  Jan 25, 2026
  5.0
  This branch is rated higher than other rental companies for good reason. Chloe was very friendly and helpful. The return was also quick and easy as well. Will definitely rent from here again.

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