Enterprise Rent-A-Car

Reviews

• MM

  M Me

  Apr 21, 2026
  5.0
  Thank you Manny! Out of five Enterprises you were the only one who really helped me. I truly appreciate you. 🙏🏽
• CL

  Cynthia Lopez

  Apr 4, 2026
  5.0
  Wonderful service staff was very friendly and it was so quick and easy. The vehicle we used was perfect for our experience and made our trip very enjoyable
• KA

  Katherine Mayta Armas

  Mar 23, 2026
  5.0
  Pick up and drop off very easy. Got an honda civic sport. Great experience.
• SS

  Sidney

  Mar 19, 2026
  5.0
  In an emergency situation you can count on Enterprise to get you through it. Thank you for your courteous and speedy service
• BS

  Buttercup Sunshine

  Mar 7, 2026
  3.0
  I must admit I have never really been a fan of Enterprise because I know they overcharge for their vehicle rentals, especially if they know your insurance company is covering it. This experience didn’t help, but I will say that Art was AMAZING and made me feel better about it all… otherwise they would be getting a zero or one star. Also, keep in mind that I moved to the area about 4 weeks ago. Given the above, I was not surprised when a person named Manny called me the night before (4:56 pm) to confirm my rental. He mispronounced my name and when I told him how to pronounce it, he did not acknowledge the pronunciation or apologize for mispronouncing it. The conversation took place and once I confirmed my reservation, he hung up. No “Thank you for your time” or “thank you for confirming” just CLICK (hang up). I let it slide and figured I could address it with a supervisor when I picked up the vehicle. Unfortunately, Manny was the only person on staff when I went to pick up the vehicle. The supervisor was “on lunch” but still behind the counter and walking Manny through a process. *heavy sigh* Manny walked me to the rental to inspect it with me. When I asked about some black spots on the hood, he said “the car is dirty.” Which was caught me off-guard because don’t rental companies wash and clean vehicles before renting them out to the next person? I work in a healthcare system and germs are not my thing. However, I let it slide. I saw damage on the passenger side of the vehicle and pointed it out to him. He waved my comment away. SO MANY RED FLAGS, but I had a meeting in Santa Monica at 2:30 pm and I had no time to waste (I picked up the vehicle between 12:45 - 1:00pm), so I took the vehicle. That was a bad move. Especially when Manny said that the car was dirty, I shouldn’t have been surprised when the interior didn’t meet my standards. By the end of the evening, I noticed a smell - a cheesy-like, funky smell. It was too late to call them because they close at 6:00 pm, so when I got home, I inspected the vehicle. *even heavier sigh* I initially thought it was the vents, so I cleaned them. Unfortunately, i also discovered that there were food crumbs all over the backseat… and hot Cheetos and Doritos under the driver’s seat. I was very disappointed in this and texted them via their text chain. No one got back to me. So I vacuumed, disinfectant wiped, and lysol’d the entire vehicle. It was around 9:30 pm at this point, knowing I had to be up by 4:30pm to begin my 16-hr day… When I returned the vehicle, Manny was there. Thankfully, another individual showed up. IT WAS ART!!! I didn’t want to blindside anyone, so I told him that i was there to return a vehicle, but that I needed to speak to a supervisor or manager about the rental. He didn’t ask questions, he said “i understand” and asked if I wanted to do the walk-through with him. Very polite and an active listener. He made sure to take notes of all my concerns and of my detailed experience. He never interrupted me. ART even asked, “how can I make this right for you so you come back?” I made a joke about wanting my 2-day rental comped (knowing the answer was no). Even then, he was very polite and said he couldn’t do that, but that he could offer other things, and started to make suggestions. He even gave me his business card and told me to email him directly when I needed a vehicle rental - that he would ensure everything goes right. This branch is VERY LUCKY to have ART. I rent a vehicle twice a month for work. Or once a month, but for 5-8 days. Art is the only reason I would rent again from this branch. HE DESERVES A RAISE! I will rent a vehicle at the end of the month and I am still debating on whether I should go back to them or find a new place. I have, after all, only lived in the area for four weeks, so I have been renting from different locations.

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