Johnny's Custom Auto Body

Reviews

• HW

  Helene Wood

  Apr 21, 2026
  1.0
  I had a terrible experience with Johnny's custom auto body. I drive a tesla, which unfortunately got stuck in a ditch at a campground in Big Sur. There was no collision, we just slid in the very loose dirt near the edge of the road. It was a very complicated extraction; the tow truck that was sent out was too big to drive up behind me due to the very narrow campground road. So the driver towed me out by the right front tire, 7000 lbs of car being pulled out by one tire. Naturally, there was significant damage to the steering and wheel alignment and suspension, in addition to some exterior dents and scrapes. I took the car to Johnny's for an estimate and hopefully repair. Upon talking to my AAA insurance company, I was informed that since the damage was caused by a tow, I needed to have the damage repaired by AAA Roadside assistance - but only after I first talked to the tow yard about a possible resolution. The tow yard took 2 days to get back to me, then AAA roadside took 2 days to get back to me. I talked to Johnny about this; he was determined to point the finger at me each time I spoke to him, saying the accident was my fault, the delays were my fault, and I was the one who decided to go with AAA roadside. I ultimately made the decision to have the car towed to a local reputable body shop that had done good work for us in the past in order to get a second estimate, as the one Johnny gave was extremely high. I had to pay the bill before they would release my car from Johnny's - it was $855 for their estimate. But the final amount I was charged was $2157. I was charged $250 for each of the days I was waiting for people to get back to me so we could proceed with the repair. I called Johnny personally to ask if he could give me a break on the $250 a day, he dug in, saying no, and started with the blame game again. He was neither courteous nor the least bit professional, and I was out $2157 for work that wasn't done. I hope this gives you the reader a feeling about the way this business is run. Do yourself a favor and go somewhere else.
• LC

  Linda Chen

  Jan 22, 2026
  5.0
  I was referred to Johnny’s Custom Auto Body after an accident. It was ABSOLUTELY the right shop to have my car repaired! Ray, the estimator was a true advocate for me as he worked directly with my insurance adjuster to ensure all OEM parts were approved. Johnny’s Custom Auto Body clearly knows the industry inside and out and kept me informed every step of the way by proactively updating me on the supplemental approvals and status of the repairs. Johnny and Ray went above and beyond, in every way – this shop is professional, accommodating, honest, forthcoming, knowledgeable and thorough. My overall experience was stress-free and seamless.
• TS

  Tyler Souza

  Dec 31, 2025
  5.0
  This is the place you want to take your vehicle to, without question. Johnny and his team went above and beyond my expectations, I can’t recommend them enough. The work they did with the 3 step paint, blending it to the factory paint, detailing the car and ultimately doing more than I expected to be done. You’ll be hard pressed to find a better shop, quality work and team to take care of your needs. I would say shop around and do your research, but you would be wasting your time.
• GP

  greg patterson

  Dec 10, 2025
  5.0
  Worked with Ray and the staff on a custom hood that other shops wouldn't touch. Came out perfect.
• LB

  Lanny Brown

  Nov 4, 2025
  5.0
  I worked directly with the owner Johnny who was very friendly, knowledgeable & helpful. Made getting my vehicle repaired go effortlessly. He coordinated with my insurance. The work was done on timeline as promised. Most importantly, Johnny & his team take pride in there work thus produced a beautiful job well done. I am very pleased!

Frequently Asked Questions About Johnny's Custom Auto Body