Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone W 190th St in Gardena, CA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Gardena, CA or call us at (310) 525-2333.
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for rudeness and lack of urgency.
Staff Knowledge
Several customers noted that staff members demonstrated a lack of automotive knowledge, leading to frustration when seeking assistance.
Long Wait Times
Many reviews mentioned long lines and slow service, with customers often waiting over 15 minutes to be attended.
Management Issues
There were multiple complaints regarding management behavior, including unprofessionalism and poor handling of customer interactions.
Product Availability
Customers appreciated the availability of parts, but some expressed frustration over stock issues and the need to check multiple locations.
JP
Janessa Phanh
Jan 4, 2026
1.0
I have been on hold for over 10 minutes.. and then clicked?? I’m sorry but that’s poor customer service. Seems like autozone’s business is not as good anymore.
M
Ω JOSE Ω MIRANDA
Dec 29, 2025
5.0
Muy buena la comida por mi camarada Efraín
LR
L R
Dec 26, 2025
5.0
I received the best customer service ever from the time I walked into the store. Rain was coming so I pulled in to get new windshield wiper blades. The manager had other staff there but he himself showed me on the screen my choices and he himself went outside and put them on my car. He was very nice and professional. 5 Stars. I recommend this location for all your auto parts needs.
MR
Minerva Rosas
Dec 22, 2025
5.0
Hoy tuve una muy buena atención en esta tienda de autopartes, me atendió la Manager una chica muy muyyy amable muy inteligente, me desarmo mi control de mi auto y me cambio la pila. Fue bastante eficiente! Luego me mandó a un chico muy amable también a qué me cambiara mis limpiadores. De verdad que importante es un buen servicio que en muy pocos lugares encuentro! Gracias por su amable atención el día de hoy....le recomiendo al público está tienda!!! Saludos.
TM
Tara Myers
Dec 6, 2025
5.0
My headlights went out and the staff was really kind and helpful with suggestions and troubleshooting. Upon the helpful suggested advice, I bought the lights for my model vehicle and went to my mechanic the next day. Sadly, my car had an electrical problem that needed more attention, than just replacing. The staff made me feel safe, heard, and respected. They went above and beyond their scope of customer service and I will remain an Autozone customer for many years to come.