Fullerton Ford

Reviews

• LH

  Lucy Hoang

  Feb 10, 2026
  2.0
  Team here is very pushy. They really tried to pressure me into a color and car that I did not like. I definitely wouldn’t recommend this place.
• JJ

  Jan

  Feb 6, 2026
  5.0
  It's always a great experience here in Ford Fullerton. Mr: Daniel Zamora, l can't thank you enough for your professional work and amazing customer service, you always doing your best to the the job completed perfectly not only my Ford Edge but also my wife's car. I've previously tried two different Ford dealers, however, you guys are the best in Socal 🙏🙏
• LR

  L Ramirez

  Feb 4, 2026
  5.0
  Bob Fernandez at Fullerton Ford delivered truly outstanding service from start to finish. He was professional, knowledgeable, and genuinely cared about making the entire process smooth and stress-free. Bob took the time to answer every question, explained everything clearly, and never made me feel rushed or pressured. It’s rare to find someone this honest and attentive in the car business. If you’re going to Fullerton Ford, ask for Bob Fernandez, you’ll be in great hands.
• AG

  Alexander Gray

  Jan 29, 2026
  1.0
  Rude associates, don't follow up and don't call back. Inconsiderate and act like they don't want your business
• DS

  Doug Simsarian

  Jan 17, 2026
  1.0
  One of the most frustrating and trust-destroying dealership experiences I’ve had. Here we go, been waiting to write this. Went and bought a used truck at 26,000 miles from these guys this past November. Since which time, I've thought about just how bad this experience was and I'm referring to absolutely everything about my experience. I was repeatedly told by my salesman that certain “fees” were required in order to buy the vehicle. I questioned this multiple times and was given the same answer every time. Later, I learned that those fees were not actually required, and I was left feeling misled from the very beginning. Great start right Just two weeks after purchase, I had to have the car towed back to the dealership which made it feel like something critical had been missed during the pre-sale inspection leading to a leak of which stranded me on the way to work. That tow cost me $120 out of pocket and was told many times that I would be reimbursed. To their credit, they actually performed the repair and put me in a loaner for two weeks. The reason it was two weeks was because I had mentioned that the defroster button wasn't working, ya know something that a simple pre-sale inspection would have uncovered. Took forever for them to get the part in and when they did, they found out they actually had to replace the rear window…. Back to the $120 reimbursement, I have not and apparently will not receive it despite being told I would by the customer care rep. Had to keep texting, emailing and calling him until he finally told me that the management went back on their word and would not reimburse me. Now keep in mind, I'm within the 30 day dealership warranty when this all happened. While the car was back in the shop I wanted them to repair the nick in the windshield and fix the ford sync system so I could actually make a phone call with it. Keeping with the theme here, none of these were fixed. What I'm trying to convey is that I don't feel there was any effort put in to trying to help me fix little things on my new purchase. Basically a feeling they didn't care about me being satisfied despite the money I forked over. This is funny too, I had to keep asking for them to give me the temp dealership plate, documents from purchase, and record of services performed. Everything was just one headache after another. There's actually more to include but I'm tired of thinking back on this experience and writing about it. By the end of this process, I had no trust left in the dealership’s communication, follow-through, or concern for customers once the sale is complete.

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