Enterprise Rent-A-Car

Reviews

• GH

  Green S Han

  Dec 24, 2025
  5.0
  I rented a Jeep Wagoneer back in October 2025 and was very satisfied with the vehicle and customer service by all officers at this specific location. I wanted to rent the same vehicle again for upcoming trip. Ben assisted me over the phone today 12/24/2025 and he was super professional and friendly. I will always come to this location for renting a car in the future because everyone has been always so nice :)
• DK

  Darian K

  Dec 16, 2025
  5.0
  A friendly Enterprise Rent A Car location in Fullerton. More car selection than other location. Depending time and day of the week, the car availability differs.
• BM

  Brandon Morgan

  Dec 13, 2025
  4.0
  So, I'd say that my experience with this enterprise location was a textbook example of a "mixed bag:" The initial rental process was pretty much perfect: I didn't have to wait very long to be helped. They listened carefully to what I said I was looking for in a car and found me a pretty perfect match at (I believe) the lowest possible price point (for a good match). And we then dotted all the i's and crossed all the t's very quickly and off I was! I also chose to extend my rental a few days later and was able to do so easily and (seemingly) seamlessly with 1 quick call. However, upon returning the vehicle: 1) They had WAY too few people working to keep up with their customers at the time, and it therefore took quite a while before they could get to me at all. 2) They (I sincerely believe accidentally, but still) tried to charge me way more than was due. [I believe they were (re)charging the full rental amount rather than just the extra for the extension despite the fact that I obviously paid for the first several days upfront. Although I admittedly never 100% understood what they thought they were charging me for, so I could be off on that guess. But whatever it was, it wasn't right and was way too much.] And 3) when I told them they had the wrong charge, they then took FOREVER to sort things out internally and get me squared away with the correct final amount due, which given how far I still had to drive that night (in my own, newly repaired, vehicle), led to a VERY late night of driving for me, which is certainly not my idea of a good time! Not to mention the fact that if I hadn't noticed the overcharge and pushed back, who knows if I ever would have gotten the proper charge / difference back at all!! If that^^^ had been the end of it, I'd say a 4 star rating would probably be a bit generous, but I did also take a random rock on the highway while driving their vehicle (after having declined the extra "cover all" insurance), which definitely necessitated a windshield replacement. And though I did indeed have to cover that replacement out of pocket (as expected), the charge for it turned out to be considerably less than I expected. (I assume due to them having a good contract with someone for those types of things because I am quite sure I couldn't have gotten the windshield on that car replaced for anything close to what they charged.) So in gratitude for that outcome / final "interaction," I can mostly forgive the horrendous drop-off experience and rate the overall experience as pretty solid... but certainly still with enough pain-points to dock at least the 1 star.
• PR

  paul robbins

  Dec 6, 2025
  5.0
  The standard of customer service consistently delivered by their team is truly exemplary. It is genuinely uncommon to encounter an organization where such a profound commitment to client satisfaction is uniformly upheld across every level and individual.
• EO

  Eve Ortega

  Nov 17, 2025
  1.0
  Be aware!!!! SCAM alert!! I never write reviews, but when I feel some business is crooked, I have to make a statement. Rented a vehicle on July 23 at 9:13 AM I talked to the counter people, very professional, they were great. They actually let me know that they needed the car back within 24 hours because they had someone else who was going to rent the van. It was a cargo van. I utilized it to do a pick up that day and because of the information given to me by the counter person I returned it that night because I wanted to be a good little citizen. Fast forward to October 28, 2025 three months later I get a letter in the mail saying that I caused damage to their vehicle. I also had a witness with me that day to drop me off and pick me up and they would go under oath saying that I never damaged the vehicle but anyhow that’s not my point. My point is they sent me pictures of it with an odometer reading 32,377 miles. I rented the vehicle with a mileage of 26041 miles so even if I drove that vehicle 70 mph for 24 hours, I would still not be able to put 6336 miles in less than 24 hour time span so obviously common sense will tell you that there was someone else who utilized the vehicle, but yet they want to stick it to me not gonna happen. I will be filing complaints with the Better Business Bureau, and other sources. I do not appreciate their fraudulent business practices to happen to anyone else. I I have already researched on the internet and there’s numerous complaints from many other people who have utilized enterprise on a national level who stated similar complaints. If this has happened to you reach out to me. I want to know how many other victims are out there, even if it’s different locations.

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