Need a rental car in Fresno, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Blackstone location today.
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude and dismissive behavior from employees.
Reservation Issues
Numerous customers experienced problems with reservations, including unavailability of reserved vehicles and lack of communication regarding changes.
Vehicle Condition
Several reviews mentioned issues with the cleanliness and maintenance of rental vehicles, including dirty cars and mechanical problems.
Rental Process
The rental process was noted as quick and efficient by some, but others reported long wait times and poor organization at the location.
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A Google User
3 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
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S H
4 days ago
1.0
Better check the fine print with these people! Shady stuff per the usual, Im going to Hertz, theyre actually transparent with their customers!
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Elizabeth flores
Feb 18, 2026
1.0
I’ve been renting from them since August horrible customer service bottom of the line cars would not recommend this location.
KB
Kim Ball
Feb 9, 2026
5.0
Can't say enough positive things about the Fresno Blackstone Enterprise Rental team! Friendly, helpful, and efficient. Everything you want and need in renting a car.
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Chris Schmidt
Feb 3, 2026
5.0
I recently ran into a bit of an issue with taking out our development gate, creating a total loss to my vehicle. My insurance initially provided a 30 day window for a rental car, however after settling shortly after the accident, my rental car was pulled and it put me in a bit of a bind. It went from 30 days to 72hrs. It didn’t provide me a lot of time to replace or find a replacement for my loss.
I picked up my rental car on Friday and they had me in a used vehicle (fair deal) the next day. My salesman, Emilliano took the time to be ready for my arrival, he pulled 5 cars out to review and drive, he answered all my questions - and a fun guy to work with. A lot of respect for him, because he worked hard - and I am so not easy!
Conner in your rental car dept. provided the referral to Emilliano and I was cruising an hours later.
They took care of my rental car, the deal was fair and I am happy I made the decision look. And, Sales Manager personally (on top of the floor staff) came out to thank me for my business.
Appreciate all the work, thanks for making it fun, and thank you, Emilliano!
Impressed Enterprise! Unless something happens, then it’s a different tone! :)