MC
Miriam Craine
Jan 27, 2026
I’ve been a loyal customer of Mountain View Tires in Fontana for years and have always spoken highly of their service and reasonable pricing. Unfortunately, my most recent experience was extremely disappointing and has completely changed my view of this location.
On Friday 1/23/26, I brought in my mom’s car because it was struggling to accelerate past 60 mph, making a loud noise, and the check engine light was on. I was helped by the manager, Mike. A diagnostic test was performed, and I was told the car had two codes (P0101 and P301), with cylinder #1 being the issue. I was advised to replace the coil and do a BG fuel and air induction service. The total came out to $1,228, which I agreed to, trusting their expertise.
Later that day, I was told the car was ready. My mom drove it home (about 5 minutes away) and noticed it was slightly better but still felt off. The next day, when she was about to drive to Orange County, the car started doing the exact same thing it was doing before we took it in.
We brought it back Saturday morning and again spoke with Mike. I was understandably upset and asked how the car could still have the same issue after paying over $1,200 the day before. He stated they fixed the issues shown on the diagnostic and claimed the car was test driven and the issue was resolved.
When I asked for an itemized receipt—which I had not received the day before—his response was, “I’m sure we provided you a copy yesterday.” That response only made the situation worse. There was no apology, no acknowledgment of the inconvenience, and no accountability.
As a woman, I genuinely felt taken advantage of. I trusted them as professionals, believing they had thoroughly checked my mom’s car. Looking back, I now question whether the work they claimed was necessary at all since it did not resolve the problem. Had they truly test driven the vehicle, any experienced mechanic would have noticed it was still not running properly.
Only after I insisted they test drive it again did they say they “finally” identified the real issue—something they claimed could not be detected through diagnostic testing, which is hard to believe given today’s technology. We were then told it was the catalytic converter and quoted an additional $2,800, which is absolutely ridiculous. We left immediately.
I am now in the process of getting a second opinion and confirming whether the work I already paid for was even done.
In the past, when Sam was the manager, my experiences were always positive, and I never felt profiled or dismissed. This visit was the complete opposite—unprofessional, dismissive, and careless. I am extremely disappointed and will not be returning.