Enterprise Rent-A-Car

Reviews

• JS

  Jonathan Su

  6 days ago
  2.0
  My wife’s car was in the shop, so she needed a rental car to get to work. She chose to rent from this Enterprise in Fairfield, because the one in Vacaville did not have any cars available (we live in Vacaville). We rented for 1 week Saturday 1pm to Saturday 1pm) because we weren’t sure when her car repair was going to be completed. The rental process was easy, booked online and then, go pick the car up. When we arrived there were 2 employees working the desk with customers, but we were greeted and told they will be with us once they finished working with current customers. Once they confirmed our reservation, we were taken out to the car, did the walk around, signed the rental agreement and paid for the car. They charge a $300 deposit which they will refund nice you return the car. The car was clean, but did not have a full tank of gas (only around 1/3 tank), but was told to return with that amount of gas. When we got home, my wife noticed that there was a keyfob for another car in the center console storage (we had rented Toyota Corolla and the found keyfob was for a Volkswagen Jetta). My wife’s car repair was completed on Wednesday, so she returned the car around 5pm. She had read on their website that we would only be charged for the days rented and she also called to confirm that policy, but when she returned the car, she was told that she will still be charged the full amount of 1 week’s rental because she returned it after 1pm (rented on Saturday 1pm, now Wednesday 5pm), so it would be considered a 5 day rental and after 4 days they need to charge a full week’s rental charge. Well she was not told that when she called and nowhere on Enterprise’s website did it state that. My wife does not like to argue, so she just left as she needed to go pick up her car at the dealer before 6pm. I feel that is very sketchy business practice! Next time we need a rental car, I will just go to Hertz just down the road as I have rented there before a few times without any issues. You may want to do the same thing as Enterprise at this location seems to have sketchy business practices. The Enterprise in Vacaville is very well run and seems to be much more honest!
• AS

  Annie Scott

  Feb 17, 2026
  5.0
  Excellent customer service.
• SL

  sidney laws

  Feb 16, 2026
  5.0
  The service was very good although we had to wait because we went on a Saturday morning and it was packed. It didn't take too long to get a car but the car that we had reserved the day before was gone. So we got showed another vehicle which was a SUV and we needed a compact car. They were able to accommodate us and I think the whole wait time was about 20 to 30 minutes. Our representative was very friendly and helpful and he's very generous kind guy.
• MM

  M Medina

  Jan 31, 2026
  1.0
  Going on 15:30 minutes without a greeting and please hold I’ll be right with you or even check back to apologize. Just keep getting the hold click over and over. 17:35 minutes now No answer. Hanging up now
• EE

  Erving

  Jan 26, 2026
  5.0
  Michael eguahon is the man!!! He helped me and my family with an amazing discount .... he is very patient and welcoming def management material ... thanks you mike!