Gerber Collision & Glass

Reviews

• VJ

  Vicki Albanese (jonesygirl)

  1 day ago
  1.0
  WWE took my sister's car here to get her passenger back door repaired. When we got the car back everything appeared nice. The next day when we drove 36 miles to a museum. We were there over 4 hours. We get in the car and it wouldn't start. My sister had a jumper. We jump started the car and drove home. Then when she was going to get in the car upon unlocking it the alarm went off. Couldn't get it to stop until she kept pressing the fob button. The car wouldn't start. We jumped it again and returned it back to Gerber. They started charging the battery and we picked it up. We again were leaving and upon unlocking with t he fob the alarm went off and again couldn't get it to stop until pressing the buttons over and over. Now they are telling us its the alternator. Theres no alternator light that comes on the dash. No check engine light and the battery wont hold a charge. We asked AI and it says they probably connected the wires wrong or the door is not hinged right or the wires are pinched. There was absolutely nothing wrong with the car before they put the new door on. No signs of the alternator going bad. At all. Again the alternator light does not come on. The alarm goes hay wired. They said they didnt touch the battery. From what I understand. You always disconnect the battery anytime you work with electrical. Gerber wont admit any error in this situation. Blaming the alternator is what they keep saying. With all the expert advice on how they should do a procedure they are not very professional about how they are handling this situation we are dealing with.
• AT

  Amanda Tryon

  6 days ago
  1.0
  I took my car here to get some body work done and they had to put a new back passenger door in. I have electric windows so they had to hook up the new window. Well they did something wrong because I have a brand new $200 battery that was drained and we we're stranded, but thanks to my new jumper I bought we were able to jump my battery and get home, but the next day my battery was drained again. So I had to jump it to bring it back to them and they tried to say it was the battery. So they took it to O'Reilly's to have it checked and said it was my alternator. The thing is there was nothing wrong with my car when I brought it there, nothing at all, I asked them to please fix it so my insurance company wouldn't total it. And now I have a broken car. I would not bring your car here. They don't take responsibility for their mistakes.
• ED

  Emma Dulaney

  Apr 9, 2026
  5.0
  Thank you Greg B for helping replace a missing part. Your help was greatly appreciated.
• EA

  E A

  Apr 9, 2026
  5.0
  Oh my goodness, I can’t say enough about Evie over at Gerber Collision! From start to finish, her communication was absolutely incredible. She was constantly keeping me updated on the status of my car, and anytime I had a question, I could reach out and she would respond right away. Evie went above and beyond to make sure we were accommodated and had all the information we needed. If anything was off or needed attention, she made sure we were in the loop, which I really appreciate, it's such a relief to know exactly what's going on. Evie’s customer service was 10/10. Truly amazing experience 5 out of 5 stars!
• LR

  Lindsey Rochette

  Apr 3, 2026
  5.0
  I just recently visited Gerber Collison in Escondido the service was efficient and fast a job well done. Evelyn Hawks was on top of everything and kept me updated at all time's if there were 10 stars I definitely would give her that. Thanks for making my car look beautiful again 💕