Enterprise Rent-A-Car

Reviews

• VC

  Veronica Calac

  Apr 23, 2026
  1.0
  disrespectful management they through business cards my porch and back door poor and communication skills
• TB

  The BigGMoney001

  Apr 21, 2026
  2.0
  BAIT AND SWITH! I reserved a BMW-7 or a car in the same class thru priceline. This location was the on one with that size car that was available during my planned trip. I called on Monday to confirm with them directly and they said no problem they will have one there or a car in the same class. I travel down to them only to be told they don't have anything in that class but we do have smaller cars to chose from. They never had one to begin with, the first thing the kid at the desk said to me was let's see what we can get you today. I informed him I had a reservation and I also called to confirm. "Sorry some one didn't return the car" is what he said. BS! After I accepted a small car because I had no choice at that time because it's either except it or don't except it and try to find a different place and risk not being able to travel. So I took the car that was small and uncomfortable for my family and daughter's gear for he tournament. That car didn't even have full cruise control unless you pay for it! Didn't even know that until I went to use it. So 10 hour round trip will no cruise control! During my trip I received 4 different messages from enterprise having me confirm the return day and time! So them saying someone didn't return it is such BS! Even if true I should have received a message saying there is a problem. I could have found better substitute. But no message because they didn't want to lose a customer. Once I returned the car they offered to lower the price to make me feel better but it was already to late. The trip up and back in that small, uncomfortable, no cruise control car mad our trip bad! I'm wondering if the whole bait and switch thing you have going on might not be with-in legal practices.
• TS

  Tom Stockfisch

  Apr 7, 2026
  5.0
  Picked up a rental at Enterprise in Escondido on Washington. Good price, no hassle, no badgering to upgrade or buy unnecessary extra insurance. Got a discount by starting with costco travel.
• JL

  Jimmie L

  Apr 4, 2026
  5.0
  Shout out to Dale at this location for helping me out. The Auto Parkway didnt have any vehicles in stock and told me to come back after 2:30pm. The 3 employees at Enterprise Auto Parkway were lazy, didn't even help me out or suggest other solutions. So I called the one in Washington and Dale answered and when I got there I got in and out fast. Thank you.
• EA

  E A

  Mar 25, 2026
  5.0
  I had an excellent experience at Enterprise thanks to Ryan! He was incredibly helpful, demonstrated amazing customer service skills, and went above and beyond to accommodate our needs. Ryan made the process smooth and stress-free, and I truly appreciate his professionalism and attentiveness. Highly recommend.

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