AutoZone Auto Parts

Reviews

• MG

  Maria Teresa Gonzalez

  6 days ago
  5.0
  Los chicos son muy amables y uno de ellos me ayudó a poner mi batería del carro
• MF

  MR. FIXITALL

  Nov 24, 2025
  5.0
  Nice store quick and harmless!
• DH

  Debbie Howell

  Sep 18, 2025
  5.0
  This location is very convenient to my home. The sales rep greeted me with a smile and showed me exactly what I needed making this a very pleasant experience for me.
• MG

  Marissa Garcia

  Sep 10, 2024
  5.0
  Quick and friendly service! Albert helped me out today and was very professional! I will absolutely go back and refer my friends/neighbors!
• DS

  Dillon Stauffer

  Mar 21, 2024
  1.0
  My recent experience at AutoZone, particularly with manager Gabriel, was disappointing and reflects a need for improvement in customer service standards. After my battery died, I visited the store to have it assessed. While the staff member assisting me was courteous and efficient in diagnosing the issue as a faulty battery, there were several lapses in communication. I was not informed about the necessity of presenting the old battery when purchasing a new one elsewhere to avoid a disposal fee. This lack of clarity resulted in inconvenience and additional costs during my subsequent visit to Costco. Upon contacting AutoZone for the return of my battery, I encountered delays and prolonged wait times, on the phone but not upon visiting the store. Manager Gabriel's handling of the situation was unsatisfactory. His initial response, stating that if the battery wasn't on the pallet, there was nothing he could do, lacked proactive problem-solving. When I suggested a $15 store credit as an alternative solution, I was met with a refusal, further highlighting a rigid and inflexible approach to customer concerns. This interaction left me feeling undervalued as a customer, with Gabriel's response of 'You got lucky' upon locating my battery appearing dismissive and unprofessional. I believe there is room for improvement in AutoZone's customer service protocols, particularly in ensuring clear communication regarding policies and providing more empathetic and proactive solutions to customer issues. A customer-focused approach, coupled with a supportive and understanding work environment, would contribute significantly to enhancing overall satisfaction and loyalty among patrons.