Enterprise Rent-A-Car

Reviews

• SG

  Sandra Graham

  Jan 5, 2026
  3.0
  I sent them this today in response to their survey. Better communication! I called a couple of days ago to extend my reservation by one day. You had sent me an email asking me to do that. There were four (4) problems. Please send this comment to the regional manager so that he can reply. Problems #1 Waiting on hold to speak to a human being took 42 minutes. I called the number for the branch in Elk Grove, California. I believe this was on Saturday January 3. In the past when I have called that number and everyone at the branch was busy on the phone the call had been automatically forwarded to your customer service number and answered fairly quickly. But not on this call. 42 minutes waiting on hold. #2 Your email said click here to modify your reservation. I clicked here and it opened up a tab in my browser. I wanted to pay with a different card. Your page said if you want to change your credit card call us. The page either clearly stated or strongly implied that you would actually change my credit card if I called you. When I finally reached a person, who was Jacob, he said that no, I had to go in to the branch to change my credit card. To pay with a different card. Your page had given me false information. #3 Your email to me saying it's time to modify your reservation did not include any phone number. It did not include the phone number for customer service. It should have. Especially if your phone at the branch was set up that day to NOT automatically forward or be transferred to customer service if everybody at the branch was busy and on the phone. #4 Your web page that opened up when I clicked on the link in your email to modify my reservation did not include your customer service phone number. Same reasoning as in #3. You can improve the service you provide to customers and improve your company by changing all 4 of these things. At least the last 3. Changing the 2nd, 3rd and 4th things I mentioned will change and prevent the first problem from happening again. You can't control how many people call you on a given day but you CAN control how you handle those calls. Please acknowledge your receipt of this message. Thank you.
• EC

  El Cid

  Jan 3, 2026
  1.0
  This place takes way too much for a deposit gives me another car not the car I booked and took money from my deposit without telling me for no reason. This place sucks !!
• IX

  Ivan xue

  Dec 13, 2025
  1.0
  I made a pickup reservation at 9700 W Stockton Blvd, Elk Grove, CA 95757. When I arrived to pick up the vehicle, you informed me that you had unilaterally changed the pickup location without any prior notification or contact. The reason and explanation given was simply that the vehicle was not available here, and the system automatically rerouted the reservation to another location. If this is the case, what is the meaning of a "reservation"? Isn't an appointment something that is agreed upon in advance?! Where is the business integrity (or contractual spirit) of your company? Where is your customer service evident? The rating for all problem-solving and countermeasure handling is "0" (zero).
• GG

  Girrard

  Dec 7, 2025
  1.0
  Came in to rent a car and I cannot believe how unprofessional that manager Taylor is and the other assistant managers. How can managers or leaders be disrespectful to their employees like the detailers. I'm going to have to report this to the Attorney General's office.
• NS

  Nick Schierenberg

  Dec 3, 2025
  5.0
  Smooth and easy process to rent a car and the prices are reasonable as well. The pick up and return process was quick and easy. I would highly recommended reserving a vehicle online to save time at the desk. I rented a car while mine was in the shop and they needed to keep my car an extra day. I was able to simply go online and extend my rental time by a day, literally in 2-3 clicks. The car they rented to me was super clean and well maintained.

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