Business Details
About
Auto Repair ShopTransmission ShopOil Change Service StationCar Inspection StationSmog Inspection StationBrake ShopAuto Air Conditioning Service
When you bring your car to one of our West Automotive Group locations you’ll receive the best automotive and transmission repairs in the area. But please, don’t take our word for it! Next time your vehicle needs maintenance services or repairs, give us a call at either our El Cajon, Escondido, Kearny Mesa, Miramar, or Oceanside locations. Experience the true meaning and real power of the phrase, “Satisfaction Guaranteed!”
Details
- Requires appointmentAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
Location
West El Cajon Automotive & Transmission
844 N Johnson Ave, El Cajon, CA
92020, United States
Hours
Reviews
4.6
506 reviews
5 stars
422
4 stars
29
3 stars
9
2 stars6
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting the professionalism of employees like Ken and Chris.
Quality of Work
Overall, customers expressed satisfaction with the quality of repairs and thorough diagnostics, often noting that their vehicles were fixed correctly and efficiently.
Pricing Concerns
Several reviews mentioned that while the service was good, the pricing was perceived as high, with some customers feeling they were overcharged for certain repairs.
Communication Issues
Some customers reported issues with communication, including lack of updates on vehicle status and dissatisfaction with how pricing was explained.
Trustworthiness
Many reviews emphasized the trustworthiness of the shop, with customers feeling that they received honest assessments and recommendations without upselling.
- MDMaxon Didie1 day ago1.0Bad experience, the staff member was very rude and insolent. I don't recommend it, but if you want, you can go and see for yourself.
- IAIGOTTAGUY AUTOSALES6 days ago5.0Major oil leak in 2011 ford flex. Staff is very knowledgeable and nice. Communication was on point. Fast and trustworthy
- DTDebbie TalamantesJan 2, 20265.0By chance I was looking for an automotive repair shop and a commercial for West El Cajon Automotive & Transmissions came on, did a little research of my own and took my car in for service. I found the service personal to be courteous, professional and willing to take the time to answer any questions I may have had. I for sure will be returning for any future car repairs.
- DMDanny “Ringleader” McKinseyJan 1, 20265.0Most efficient protocol ive ever seen in an auto repair facility. Professionalism is shown at the service writers desk, to the phone calls to the pick up and explination of the work performed. My F-350 has not run/stopped/turned this well since new! I am amazed!
- HFHalley FallerNov 25, 20255.0I owe an apology to Brian the owner of West Automotive group. My previous 1 star post was inaccurate. Brian did contact me and we came to an agreement. This company does care about their customers.
Frequently Asked Questions About West El Cajon Automotive & Transmission
Where is West El Cajon Automotive & Transmission located?
West El Cajon Automotive & Transmission is located at 844 N Johnson Ave, El Cajon, CA 92020, US.
What are the business hours of West El Cajon Automotive & Transmission?
The shop is open Monday to Friday from 7:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
Do I need an appointment to get service at West El Cajon Automotive & Transmission?
Yes, appointments are required to receive service at West El Cajon Automotive & Transmission.
What types of automotive services are offered at West El Cajon Automotive & Transmission?
They offer a range of services including auto repairs, transmission repairs, oil changes, car inspections, smog inspections, brake services, auto air conditioning service, wheel alignment, diesel engine repair, and auto tune-up services.
Is West El Cajon Automotive & Transmission accessible for customers with disabilities?
Yes, the facility has wheelchair-accessible entrances, parking, and unisex restrooms, but does not have wheelchair-accessible restrooms.
When was West El Cajon Automotive & Transmission established?
West El Cajon Automotive & Transmission was established in 1992.
What is the best way to schedule a service appointment with West El Cajon Automotive & Transmission?
You can schedule an appointment by visiting their online scheduling page at https://westautomotivegroup.com/schedule/.
Are there any restaurants near West El Cajon Automotive & Transmission where I can eat while my car is being serviced?
Yes, you can visit nearby restaurants such as Burger King, Thai Time for Thai cuisine, El Cotixan Mexican Food, Panera Bread cafe, or Bambinos Pizzeria & Deli while your car is being serviced.
Where can I find a nearby bank or ATM to access cash near West El Cajon Automotive & Transmission?
Chase Bank and Chase ATM are close by, as well as Navy Federal Credit Union offering ATM and financial services.
Are there other automotive service centers near West El Cajon Automotive & Transmission?
Yes, Monro Muffler Brake & Service and Tire Choice Auto Service Centers are nearby for additional automotive services and tire needs.