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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.1
(1046 reviews)
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Business Details

451 North Magnolia Ave, El Cajon, CA
92020, United States
(619) 444-4744
https://www.enterprise.com/en/car-rental/locations/us/ca/el-cajon-3247.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in El Cajon, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our El Cajon location today.

Location

Enterprise Rent-A-Car
451 North Magnolia Ave, El Cajon, CA
92020, United States

Hours

Reviews

4.1
1,046 reviews
5 stars
685
4 stars
129
3 stars
60
2 stars
43
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude and unprofessional interactions.

Wait Times

Many customers experienced long wait times for both picking up and returning vehicles, often exceeding 30 minutes.

Reservation Issues

Several reviews highlighted problems with reservations, including unavailability of reserved vehicles and miscommunication regarding pricing.

Vehicle Condition

Customers reported issues with vehicle cleanliness and maintenance, including receiving cars that were not properly cleaned or in poor condition.

Positive Experiences

Despite the negative feedback, there are numerous positive reviews praising specific staff members for their exceptional service and willingness to assist.
  • ST
    Sheila Toor-Snyder
    3 days ago
    5.0
    Be ready to add a $300 deposit onto your account. Once the car is returned the $300 is refunded back ..make sure to check your account within days as I had an issue once before where it took more than 5 days to get the refund returned. Plan on getting upsells for different items.
  • JD
    Jacek Darlinski
    Feb 25, 2026
    1.0
    It would go a long way if this location could adopt a customer-first approach. Other locations know how to do that. To expand: Arrived 10AM, empty store, two reps at the front desk spending an easy minute in chit chat before turning to me. Rep takes my ID and CC only to turn around and talk to someone else completely unrelated. Proceeds to offer me to pick from three cars: Mazda 3, one of two Nissan Sentras. I state the Mazda is too small for me driving three kids around (My DD is a minivan), and to pick any Sentra, I don't have a preference as long as I get off the lot asap because I have to be at work. I waited and end up being offered the Mazda. No explanation. Can't make this up.
  • TM
    Taif Makadsi
    Feb 6, 2026
    5.0
    Rick was an outstanding Personal and made the entire process smooth and stress-free. He was professional, knowledgeable, and genuinely helpful from start to finish. Rick took the time to explain everything clearly, answered all my questions, and made sure I got exactly what I needed without any pressure. His customer service was top-notch and really stood out. If you’re renting a car, I highly recommend asking for Rick — he truly goes above and beyond.
  • LL
    liliana
    Feb 2, 2026
    1.0
    The agent over here are rude and did not know any customer service. I need price adjust he does not give it to me. I never going back here. I will be going to Santee has better cust service
  • EG
    Ernesto Guerrero
    Jan 25, 2026
    5.0
    Great rental place always willing help out even if they have upgrade you to get car when they don't have what asked for.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in El Cajon?

Enterprise offers a wide range of vehicles, including cars, vans, and luxury cars, with flexible rental options to suit your needs.

What are the operating hours for Enterprise Rent-A-Car in El Cajon?

The location is open Monday through Friday from 7:30 AM to 6:00 PM, and on weekends from 9:00 AM to 2:00 PM.

Brand Certified Facts from Enterprise Rent-A-Car

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