AutoZone Auto Parts

4.1
321 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone El Cajon #6288 in El Cajon, CA is one of the nation's leading retailer of automotive replacement car parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in El Cajon, CA or call us at (619) 219-5480.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
966 Ballantyne St, El Cajon, CA
92021, United States

Hours

Reviews

4.1
321 reviews
5 stars
207
4 stars
42
3 stars
17
2 stars
11
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff members, particularly mentioning individuals like Wayne, Nancy, and Jay for their exceptional service.

Inconsistency

There were several reports of poor customer service experiences, including rude behavior from staff and long wait times, indicating inconsistency in service quality.

Product Availability

Customers noted issues with product availability, including out-of-stock items and incorrect parts being provided, leading to frustration.

Store Environment

The store was generally described as clean and well-organized, although some customers experienced delays due to staff being preoccupied.
  • ES
    Emily Sakamoto
    Jan 2, 2026
    5.0
    I needed some brake parts which I didn’t even know the name for, but Eddie quickly helped me out and got me the right parts with amazing customer service!
  • BG
    Barbara Gould
    Dec 30, 2025
    5.0
    I had an outstanding experience at AutoZone. My windshield wipers were streaking, and I had the pleasure of working with David. He was incredibly honest and transparent, explaining the issue and what needed to be done in a way that I could understand easily. The work was completed quickly. I really appreciate the professionalism and the exceptional customer service. I wouldn’t hesitate to recommend David and the shop to anyone needing reliable car service.
  • CG
    Catherine Garcia
    Dec 30, 2025
    5.0
    Manager, David was extremely helpful with the purchase of windshield wipers for my Caddy. He was knowledgeable and friendly and even installed them for me. You don’t find customer service like that these days! I’ll definitely go back to the AutoZone on Ballantyne for any future vehicle parts/service. Thank you David!
  • JJ
    Joe
    Dec 22, 2025
    5.0
    Manager Joe was the best help with everything that I’ve needed for my vehicle and every-time I went into the store he was the only person to ask if I need help with anything and if there is anything at all that he would be there for me. He always put a smile on my face with the incredible support and was a bright human to be around.
  • PT
    Paul Thompson
    Dec 17, 2025
    5.0
    I went in there with a front wheel of a dune buggy. I needed wheel bearings but didn't know what to look up. The manager looked at a photo and told me it was based on VW suspension. But it wasn't the right bearings, so he looked through bearings on the shelf to find something that would fit. I bought one set of bearings that looked like it would fit. It didn't, so they were good about the return. The guy at NAPA wouldn't even try. In the long run, I chose to use regular sealed ball bearings on the inside and a smaller one on the outside instead of the tapered bearings that it came with.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular operating hours for AutoZone Auto Parts in El Cajon?

AutoZone Auto Parts in El Cajon is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:00 AM to 9:00 PM.

Does AutoZone Auto Parts in El Cajon offer in-store pickup and same day delivery?

Yes, AutoZone El Cajon offers both in-store pickup and same day delivery services for your convenience.