Penske Truck Rental

Reviews

• HL

  Hesed Lee

  Apr 8, 2024
  1.0
  My parents and I will never be coming back to the Costa Mesa location for our car rentals. We went there on 4/8/2024 around 9:15am and found no one behind the counter so we waited for about 5-10min which wasn’t a big deal. Then the manager, showed up and didn’t even greet us but immediately asked what we were here for . It took some time to enter our information and it was because the manager had gotten us confused for another customer, which absolutely we can understand the mistake. But he did not even apologize for that mistake. After getting our information, the manager emphasized that we had gotten a cargo van. My father immediately corrected him, advising we had already requested for the 12ft U-Haul. The manager just smirked at us and scoffed and just repeated the phrase, “it’s the same thing” as if we were the stupid ones . We wanted the slightly bigger option ergo we requested the 12ft U-Haul. For context, the cargo van is 400 sq ft and the U-Haul is 450 sqft. once the paperwork was completed, he took us outside to show us the cargo van. we informed him that it was not the one we had requested .again he just looked at us and scoffed, then went inside to call corporate headquarters in the Santa Ana location to confirm our order. after finding out that we were indeed correct and he had made the mistakes on their end and gotten our rental mixed up, he insisted that we drive another 15 min out of the way to go pick up the correct one at the Santa Ana headquarters location. Before we had left, we confronted him and told him of his attitude towards us and he kept insisting he wasn’t in the wrong and wouldn’t even own up to his error. We had simply pointed out like a parent teaching a toddler that in these situations people in the wrong would be more inclined to apologize for their mistakes but he simply scoffed and sarcastically said to us “do you want the rental or not” . He said his name was Eric and so we took note of it and went on our way. Upon arrival at the Santa Ana location, Mario and another worker was kind and patient enough to apologize for that manager’s mistakes and errors. The crazy part is Mario informed us the managers name was harry not Eric so he straight up lied to our faces. Not sure how he became manager of this business but that is not how you treat another human being especially after realizing the mistake was 100% on your end, let alone to a customer. He truly revealed what a dishonest and cowardice man he is and still refused to apologize after all this treatment. Penske Rental/ , I would hope you would do better and be better or at least treat your customers like human beings instead of trash , this is completely unacceptable and we hope Harry will be held responsible for his actions.
• CE

  Casey Evans

  Aug 31, 2021
  5.0
  After uhaul canceled our reservation we were in a panic to find a truck. Penske made the entire process simple and came through in a pinch. Everyone working at this location was fantastic and friendly. Highly recommend this place! The truck was great and we made our very long trip without any issues.
• GV

  George V

  Jul 24, 2021
  5.0
  Was doing a move by myself about a month ago so I needed a 16 foot moving truck - low deck but with a ramp. They didn't have one but got one from another location. So many times you get a different truck from other places but these guys got me exactly what I wanted. They were so nice and had everything ready to go when I arrived. I highly recommend renting from them.

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