Enterprise Rent-A-Car

Reviews

• ED

  Erica D

  Apr 14, 2026
  5.0
  Kevin L. is an amazing employee. We’ve had the pleasure of being assisted by him a couple of times trading in vehicles for a corporate account, and he’s always super helpful, patient, and very friendly. He makes the whole process easy and stress-free. We truly appreciate the great service he provides every time.
• TT

  Tanya Thomas

  Apr 4, 2026
  2.0
  I love Enterprise Rental Co but this last rental the car was a Toyota Corolla Cross. It should not be considered a mini SUV. It is very compact and I hit my knee twice getting in the vehicle. The seat was pushed back as far as it can go and I'm only 5'6". My rear passenger was very uncomfortable as my seat basically allowed her no space/leg room. This should be considered a misleading car size category. I was very disappointed in this car assuming I would have room for comfortable travel for me and my passengers.
• MD

  marc douville

  Mar 24, 2026
  4.0
  Friendly people but the vehicle I reserved was not available when I was scheduled to pick it up
• TM

  Tiffanie Moyrong

  Mar 20, 2026
  5.0
  The young manager Gavin was so amazing. I was in a car accident and he was so patient with me while i figured out my first rental and all the logistics on renting a car. Definitely helped me navigate and put me at ease while I was already dealing with a difficult situation. Update: (2 weeks apart)Evan was so helpful upon helping me find another rental & answering all my questions & concerns! & Gavin remembered me!
• JB

  Jocelyn Brooks

  Mar 16, 2026
  2.0
  I was sent here by Future Hyundai of Concord because my SUV was having some issues. They paid for me to have a rental. I came here on 3/12 in the morning. I was provided a Elantra vehicle that smelled like nothing but cigarettes all through it. I thought I was bugging about the smell because they have a no smoking signage posted on the dashboard. I only needed the vehicle until Saturday (So I thought).. and I drove away. I never would have imagined that they would give me a vehicle like that, so I did not stress it at that time. However, my wife came home on Saturday and got into the vehicle and she instantly complained about the cigarette smell. Neither of us smoke, so it hit hard. Also, she was pissed because I have asthma and she did not like the fact that I had been driving around in this vehicle since Thursday. On Saturday, Hyundai decided that they needed more time past Saturday, so they extended the rental. Unfortunately, I texted at 8 am (Not realizing that they open at 9 am) to discuss the extension and cigarette smell. I wanted to exchange the vehicle. No one ever texted me back btw. Unfortunately, I did not get here until 3pm and they closed at 1pm. I had to keep the vehicle until Monday 3/16. Today is Monday and I called them this morning. The rep who answered sounded like he needed to go home because he was not warm nor welcoming. I told him about the cigarette smell and my asthma. I told him that I should not have been given that vehicle. His response was "Are you afraid that you will be charged for it?". Really.. that was his warmest and most understanding response. That truly made me feel not cared for which was what I felt when they gave me this vehicle. It looked messed up on the outside and with a full embodied cigarette smell. I felt highly offended, disrespected and ignored. I told him that I would be there by 3:30pm to exchange the vehicle. Honestly, all those that I dealt with on Thursday were white males. I feel that they did not care about me because I'm a black female and Hyundai was fitting the bill. When I was there on Thursday, I explained everything I was experiencing with Hyundai messing up my vehicle twice. I deserved some empathy. I was able to speak to a manager, Dillan (Sorry if I misspelled your name). He was kind and understanding. He asked me to explain what happened from Thursday to today. I did. He provided me with a distant vehicle (Much more up to date), clean with hardly any scratches on the outside (Unlike the other one) and it was CLEAN inside (No smell, except their usual nice rental smell). He gave me a full tank of gas for what I experienced he wanted to offer more, but I was not fitting the bill. He was very apologetic and stated that he would indeed look into everything even those that were supposed to have put a smoking vehicle into a different section so it was not given to any client until cleaned throughly. I appreciated that. However, I informed him that they were going to get 2 stars for my review and that I write reviews for both Google and Yelp (Elite & All-Star status). I told them that a customer should feel great with service from the very beginning. Not when issues arise. I told him that his employees did an awful job with me. This should not have happened to me at all.

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