Enterprise Rent-A-Car

Reviews

• TT

  Tammy

  Dec 23, 2025
  5.0
  I had a fantastic experience picking up my rental car today, thanks entirely to the young man assisting me. Juiwan was the epitome of professional and courteous service, greeting me with a warm smile and handling all the paperwork with impressive efficiency. We were on the road in no time, and his helpful attitude really set a positive tone for our trip. Thank you for the exceptional service!
• CC

  cgarrett333

  Dec 1, 2025
  5.0
  It was a smooth process of renting a box truck, and I like how I was walked through all the aspects of driving the truck prior to operating it. Thanks!
• BB

  Bougie me Booth

  Nov 4, 2025
  5.0
  The Enterprise branch on Monument in Concord is one of the best locations I have visited in a long time. While I have also had positive experiences at the Antioch branch, the Concord location is particularly convenient for me. The manager is consistently professional, welcoming, and courteous, and the entire staff upholds the same high standard of service. Which to me is a testament of management. Whenever I visit, my vehicle is ready for pickup, and the entire process is typically completed in less than 10 minutes. The staff is never rude or rushed, and they handle any challenges professionally without displaying negative attitudes or placing blame on the customer. At other branches, I have unfortunately experienced situations where customers were blamed for issues beyond their control, but that has never happened here. At this branch, I always feel valued. My vehicle is always ready, pickup is quick and straightforward, and phone calls are answered promptly and courteously. If for some reason, they have to call you back they will actually call you back. This level of customer service is truly appreciated. Other branches could certainly benefit from following the excellent example set by both this location and the Antioch branch. Additionally, I appreciate the convenience of this branch’s location on Monument it is right next to Costco, so I can easily refuel the car before returning it. There are also several other shopping options nearby, which makes the entire experience even more convenient. Thank You! Mrs. Lloyd
• SS

  stan stanikzay

  Sep 27, 2025
  1.0
  This is the worst place ever. I got scammed. I sent my AAA here to get a vehicle until my car is fixed. They gave me a damaged Vehicle. I knew something is fishy with the agents here so I video recorded the damage before I drove off. When I dropped off the car. After 6 month they charged my card for damaged vehicle. I try to talk to the manager he said “idk” and everyone lied. They are scammers. And yes if you are a female be very very careful here. Also I’m attaching the video that I recorded just in case.
• GJ

  gina johnson

  Sep 11, 2025
  5.0
  Great customer service by Nelson! Most definitely will be back to this location!

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