Nissan of Serramonte

Reviews

• JL

  Jennifer Lewis

  5 days ago
  5.0
  We came here to check out a used Nissan Ariya. It was a great car. Kim worked with us and was extremely helpful and knowledgeable. Everyone we encountered was polite. Ultimately decided that the car didn’t meet our needs, but this was not related to the wonderful service we received.
• JG

  Jerry Garcia

  Feb 14, 2026
  1.0
  Had an appointment and waited 30 minutes to speak to someone when I got there. Then they would not honor the maintenance plan I prepay for every month. Reason... because Fidelity (1 of the largest warranty service providers nationally) offices were closed on the weekend, so they couldn't confirm my contract. But I had the full printed contract with me and presented the signed original documents. Truth is, they would lose some money on the labor. Save yourself the headache and don't patronize this dealership. The wait times are already unacceptable and they aren't interested in servicing their customers. 1 star only bc I can't select ZERO Stars
• MB

  Maya Bello

  Feb 7, 2026
  5.0
  Had a seamless experience returning my leased vehicle here at Nissan of Serramonte! Other locations had given me trouble but Adam, Amal, and Edgar were all incredibly helpful to me here and took the time out of their days to help me out!
• JR

  Jewel Ruby

  Jan 25, 2026
  5.0
  After feeling frustrated with CarMax due to over 10 days of waiting and unresponsive customer service, we decided to look online and found the vehicle we wanted at three different dealerships. The first dealership that answered our call was Nissan Serramonte, and Michael was the one who picked up. I’m truly glad he did—because the other two dealerships did not respond nearly as quickly. Michael was friendly, professional, and very responsive from the start. We spoke briefly and scheduled a test drive right away. I was very clear that I wanted the process to take no more than 1½ to 2 hours. The entire experience was smooth, efficient, and well-organized. What really stood out to me was how well the entire team worked together. From Michael, to the finance team, to the general sales manager—everyone supported one another and worked as a unit to keep the process moving. We were never left waiting without communication, and we were even offered food and water while everything was being finalized, which was a thoughtful and much-appreciated gesture. Michael followed up consistently both before and after the visit, was very accommodating, and maintained a high level of professionalism throughout. It truly felt like a team effort rather than dealing with just one person. Because of Michael and the entire Nissan Serramonte team, this experience was a complete turnaround from what we had been dealing with elsewhere. I’m very grateful for the excellent service and would absolutely recommend this dealership.
• WS

  William Stein

  Jan 24, 2026
  2.0
  A note of caution - Dumb ways for a dealership to make a good sales experience less good... My wife and I purchased a new 2026 Leaf SV+ from Nissan Serramonte in December. Sales experience was fine. Salesman and sales manager both did their things competently and politely, so far so good. The trim line we purchased did not come with a cargo cover for the rear hatchback area, so we negotiated that one be added as part of the purchase. The dealership advised that they did not have one in stock, and that they would order it to arrive "soon" and would call when it was in. Still good. Two weeks later, no calls to us, so we started calling them. We were told cover was on order, it should arrive in the next few days, they would call. Sadly, no calls to us, so we called again multiple times over multiple days until (about 3.5 weeks after purchase) we are told cover has arrived, we can come in to pick it up. Not great, but still ok. Drive back over (roughly an hour round trip), pick up cover in a large cardboard box, toss it in car and head back home. Now it gets weird. The cargo cover is a large flat molded piece that comes with a small bag of parts, instructions in Japanese, and no obvious way to install. Called the dealership again and were told they would install it, just bring it back in. Now it is starting to feel like a waste of time, not so great. Confirmed a time to bring it in with our salesman, confirmed it could be done while I waited, and drove back to the dealership. After arriving there I hear that: (1) installation requires drilling holes in the hatch pillars or plastic covers, that this requires some sort of printed templates, that this is a surprise, and that they will need to charge for the installation, and (2) they are really busy right now so they can either get to it in five hours, or I can schedule another time. Now I am no longer a happy customer, and thats how it goes... Use caution if you use this dealership.