Future Ford of Clovis

Reviews

• SN

  Sabrina Newlon

  6 days ago
  5.0
  Franklin is the best. He takes his job very seriously.
• AJ

  Adrian Jones

  6 days ago
  1.0
  Lack of Communication I did not purchase my Bronco Raptor from this dealership. At the time, many California dealers were adding significant markups to Broncos, so I purchased mine out of state. However, I have continued to use Future Ford for service because it is the closest location to my residence. To be clear, the service work itself has been good. My concern is the lack of communication. Every time I bring my vehicle in for something beyond a standard oil change and leave it at the dealership, I have to call repeatedly just to receive a status update. At this point, my vehicle has been there for two weeks, even though I was originally told the work would only take a few days. I am not trying to place blame on any one individual, but this seems like a process issue that needs to be addressed. As a customer, I should not have to chase down updates about my vehicle. I have even opted in to the text messaging service, but I still have not received consistent communication. Improved follow-up and proactive status updates would go a long way toward improving the overall customer experience.
• HM

  Hannah Martinez

  Apr 19, 2026
  1.0
  I came looking for an EV, but no one came out and helped. All they did was just stand around awkwardly, stare, and set off car alarms. Undeniably horrendous customer service and poor business model. I do not recommend this car dealership if you are interested in being treated with respect as a potential customer. Go elsewhere like I did.
• MM

  MAYRA MARTINEZ

  Apr 9, 2026
  5.0
  After giving it a second chance and if it wasn’t for Franklin Simmons for being honest, patient, and answering all my questions I would have not have decided to purchase a new vehicle. Franklin went above and beyond to find the right suv that I wanted with a comfortable monthly payment. No hidden fees, no games—just honest communication. He made the financing process quick and easy, and I couldn't be happier with my new Ford Explorer.
• JO

  jean ornelas

  Mar 30, 2026
  5.0
  I stopped by the dealership to get help with connecting my new phone with my car. Steven Stettler, Service Advisor, helped me. He was extremely helpful, friendly and professional. Great customer experience, Thank you Steven.

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