Claremont Toyota

Reviews

• JJ

  Jazmin Jaime

  2 days ago
  5.0
  John Will was the best! From the start, I appreciated his professional and mild approach, it was refreshing that he wasn’t pushy. He listened and provided the information I needed so that I could process making this big decision. Buying a new truck is a big deal and I was pleasantly surprised when Fabrisio the finance manager approached me after the test drive with as he put it, “an offer I could not say no to!” He was not only serious, but respectful and also kind as he gave me the best deal on a 26 Tundra. Fabrisio and John Will were a pleasure to work with and they made the entire process smooth- from looking at trucks to the test drive, giving us what we asked for our trade-in to closing the deal-Wow! I am totally loving my new truck! Thank you very much, and it was such a super experience that I keep sharing it and recommending you to friends and family!!
• Z

  ᛂᛁZᛒᚱᛂᚴᛂᚱ

  2 days ago
  2.0
  I’m writing this review to warn others about my experience with Toyota of Claremont so they can avoid being overcharged or misled. I purchased a 2020 Toyota Corolla with approximately 67,000 miles. Before committing, I had already been researching fair market prices using Carfax and Kelly Blue Book. According to Kelly Blue Book at the time, a vehicle like this typically fell in the range of approximately $15,000–$17,000, depending on condition and options. I was financially prepared and able to afford the down payments they requested, and the dealership indicated they were willing to work with me. However, despite this, I was required to sign two different contracts with different prices and terms. What initially appeared to be a deal around $24,000 later increased to $28,000, and after financing, the total cost over time became dramatically higher, resulting in monthly payments of about $650. Since the purchase, I have been contacted by refinancing agencies who reviewed the loan and stated that I am significantly overpaying for this vehicle based on its actual value. Because of how high the payment is, I am now behind on payments, as $650 per month is not sustainable for me under these circumstances. Despite this, Toyota of Claremont has continued to repeatedly contact me for payment while showing no willingness to work with me toward a reasonable solution, adjustment, or hardship accommodation. This situation felt like a yo-yo sale, where terms changed after I had already agreed and moved forward. The full financial impact of the deal was not clearly or transparently explained at the time of signing. As a result, I am under serious financial strain and have had to seek legal guidance simply to understand how this situation occurred. No customer should feel pressured into signing multiple contracts with changing prices and then be left without support when the payments become unmanageable. I strongly advise anyone considering purchasing from Toyota of Claremont to verify Kelly Blue Book values, review all documents carefully, and be extremely cautious if pricing or terms change at any point in the process. This experience has been stressful, costly, and deeply disappointing.
• MM

  Michael

  Jan 3, 2026
  1.0
  **BEWARE of deceptive sales practices!** I purchased a Toyota here a few weeks ago with a salesperson whose last name is Cruz. He was very friendly during the process. However, after reviewing the vehicle documentation, I discovered a serious issue with the way a dealer-installed add-on was sold to me. During the sale, I was told that the car did not have an audible alarm in the event of a break-in and that I should purchase a dealer-installed aftermarket alarm (called Rockridge) to protect the vehicle. Based on that representation, I agreed to buy the car with the the add-on. After the purchase, I read the Toyota owner’s manual, which clearly states that the vehicle does include a built-in audible alarm system. I would not have purchased the additional alarm had I been accurately informed. I was charged $1,300 for this add-on and was not provided any documentation explaining the product or its operation, even after requesting it. I later researched comparable aftermarket alarm systems and found that similar products are widely available for less than HALF that price. Beyond this issue, the overall sales process involved high-pressure, slippery tactics (taking away the keys of our old car, so it was hard to walk away; not having his business card handy; having to “negotiate” with his boss; and a million other small psychological things he was doing, etc) that I only fully recognized in hindsight. I am posting this so other buyers can go in with full information and protect themselves.
• KS

  Kitty Sturges

  Jan 3, 2026
  5.0
  The first time I bought a car at this Dealership it was last July and it was my first time buying a car. You hear stories about people being taken advantage of. I was not I was comfortable with my sales person he was very patient and informative and because I was by myself my biggest fear was being taken advantage of but that didn't happen. I think is was because I already knew I wanted to get a Toyota just didn't know which one was right for me. Also if you just ask them to explain the things you are signing they are happy to do it. They not only want you to buy cars from them but have your cars get there serviced done there too which I do too. I recommend when you buy a car from Toyota because I had the service plans and warranties and GAP insurance. You never know if you will need it.
• AM

  Ashley Magana

  Dec 29, 2025
  1.0
  THIS POST HAS ALREADY BEEN DELETED!! This by far has been my WORST experience at a Dealership. I called today 12/27/25 11:07. I spoke to a person to see if they have a tire I needed to repair a flat. They said yes we have to you can bring your car here. So I set up a tow and got my car picked up @1 and towed there @2-2:15. From 2-4 I called 7 times just to CONFIRM that my car arrived, 5/7 were to the service advisor and 2/7 was to the front desk representative. None of my calls were answered from the S.A so I communicate that with the lady up front that I was having troubles connecting with them and I wanted to see if my car was dropped off she said “I don’t deal with drop offs so I wouldn’t know” very valid I get it. So she said she will leave my number to them so they can call me back. I receive a call back from the S.A(didn’t catch name) about 25 mins before closing letting me know that my car is NOT at the shop that he walked around the LOT 2 times and also went to other lots to find my car and it was never dropped off. I began to panic because what do you mean my car that got towed in isn’t there? I start calling around to try and get in contact with the driver to see if they misplaced it or something, driver says “I left it to the right of the service center and I gave the keys to a Mexican lady.” I then call the man back to relay the message (3 mins before closing). He states “they needed to give the key to a S.A not a receptionist” I said “I don’t know what to tell you, I got it towed in.” What is frustrating to me is that my car was there for 4 hours untouched and now I have to wait until MONDAY to get my car when I was set to start my drive back to Oregon tomorrow morning and begin work Monday early in the morning, and now because the LACK of communication or caring about the whereabouts of my car I am not able to begin work Monday. If I had been able to communicate with the S.A to confirm the arrival of the car this would have been avoided. Or if the receptionist had communicated that a car was DROPPED OFF WITH HER to the S.A. I really hope we can figure out how we can work together as a team to help a customer out. Please do better.

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