Claremont Toyota

Reviews

• ET

  Eduardo Torres

  4 days ago
  5.0
  I recently purchased a car here and had a great experience working with Miguel Garcia and Chris. Miguel was my salesperson — he took me on the test drive, showed me the car, and made the whole process really comfortable. As a Hispanic customer, it was great being able to communicate in both English and Spanish with him. He explained everything clearly and was very easy to talk to. Chris stepped in toward the end and helped close the deal. He worked with me to get the numbers to the spot I originally came in hoping for, which I really appreciated. Both of them were personable, easygoing, and great sports throughout the process. The process overall felt smooth and straightforward. My only small gripe was with the finance department policy where they can’t debit more than $5,000 for a down payment, which was a bit inconvenient. Other than that, everything went really well. The dealership itself is huge and very busy, which honestly says a lot about them in my opinion. I’m excited to come back and see how their service department is in the future.
• PR

  P R

  5 days ago
  2.0
  I have a 2023 Prius Prime and have been servicing it at Claremont Toyota with no issues. On 1/21/26 I dropped off the vehicle to replace the glass roof that was cracked. After a few days the parts arrived and insurance approved the cost. On 1/30/26 I received a text from the Toyota Rep that front windshield cracked and it needed to be removed to replace the glass roof. The photos and video that I have taken from the vehicle at Clraemont Toyota when we left the vehicle shows that windshield was in perfect condition and had no crack or damage. The service manager is refusing to accept responsibility for the windshield damage and insisted that I have to pay for the windshield replacement. We paid $1030.65 for glass roof, $1024.62 for Windshield, $459.40 for additional parts, $975.00 for “Sublet Repairs”, and $1331.88 for “Lab-Mechanical” plus $245.18 tax. The repairs were completed on 2/7/26 and when I picked up the car the headliner had scuff marks and bird droppings all over the left quarter panel. I will not be taking my car for service to this location and hopefully with the review I provided you can make an informed decision when selecting a dealership for service.
• DC

  Derek Carlson

  Mar 8, 2026
  5.0
  I recently purchased a 2025 lease return Camry SE from Claremont Toyota. I had such a great experience that I wanted to share this review in case it could help direct others to this dealership. For about 6 months, I had been working with Toyota of San Bernardino and Toyota of Riverside, and also I had one or two interactions with Toyota of Redlands. I didn’t have enough interaction to comment on Toyota of Redlands, but I did with the first two, and they were also great. (I can’t speak highly enough about Marcos Alonzo and Jason Cemer at San Bernardino, or Chris Medina at Riverside. They were all really respectful, nice, helpful, knowledgeable, non-pushy people.) I mention the above to put my experience at Claremont Toyota in context – they were also great in every single interaction I had with them, up to and including purchasing a car. The first person I wanted to acknowledge was salesperson Marlon Montenegro. He was great not only because he was nice and helpful, but because he listened to me. I interacted with a salesman at a different dealership who didn’t listen, but Marlon on the other hand absolutely did. He asked if I was open to a new car and when I stated I was clear I wanted a lightly used lease return, he just got it. He read me accurately and then was 100% with me. Same team. That immediately earned my trust, and internally I thought, “Even if this car doesn’t check out, I’m working with this guy into the future until I do find my car. And I’m recommending him to others.” When I found the car I wanted, I then went into the finance office with Tommy Vang, and I was bracing myself for all the hard-sell tactics that have come to give car sales a tainted image. Tommy did present me with the optional packages to purchase, and he explained why they might be in my best interest, just like ChatGPT told me a finance manager would. But instead of not listening to me and trying to forcibly sell me on the ideas, he instead worked with me in evaluating if they would be in my best interest. He even supported me taking out a pen and paper and running the numbers on the pre-paid maintenance plan they could provide vs. me paying as I go on my own. This also engendered trust, which made me respect Claremont Toyota even more. I am a bit surprised to say that my experience with a finance manager was respectful and empowering, because it was the part I was dreading the most, expecting a 2-or-3-person team-up, all the sales tactics, etc. (I was well prepared for this, though, thanks to a lot of work with ChatGPT.) Lastly, I had to drive home and Uber back since I wasn’t trading my car in. I returned to complete some details of the transaction, so Marlon (who was still there after 10 hours – I appreciated him staying there to see this through) connected me with finance manager Chris Rios to accept my check and do the final paperwork. Chris, too, was just awesome. It was almost 7PM and I’m sure a long day at the office for him, but he was present and helpful, professional and nice. At this point I had three great interactions with three different employees and that’s when I thought to myself, “Someone at the top is hiring the right people and creating a culture of quality.” I asked who I could email to acknowledge this experience and found out that Steve Saas is the general manager of the dealership, so I googled him and found this on LinkedIn: “None of this happens without people. I'm incredibly fortunate to work alongside an outstanding team, and this opportunity allows me to pay it forward - investing in our people, helping them grow, and supporting them as they chase whatever goals they set for themselves.” I must say, in my experience those aren’t just hollow political words. My entire experience with that dealership was respectful and supportive. Great job guys.
• LB

  Laurie B

  Mar 3, 2026
  5.0
  I visited this dealership to buy a used Ford Mustang convertible, which they posted online for sale at carfax.com. I realized how far of a drive it was, as I live in the South Bay but I was specifically looking for this year, make and model of vehicle. Fast forwarding to a few weeks after the purchase of this vehicle...I'd like to personally take the time to applaud the level of customer service that I received from Dawn in their used car department as well as JJ, their general sales manager, who really went above and beyond for me. My car had an inconspicuous exhaust smell that needed to be more investigated. They were the only ones willing to listen to me. They offered to take the car back to further investigate, offered me a rental car and then resolved the issue. Even after taking the vehicle to another Ford dealership who were unable to determine the cause of the problem exhaust smell and charged me $255.43 for replacing a new cabin air filter that Claremont Toyota had already replaced 2 weeks prior to me purchasing the vehicle. Btw, I'm still waiting for that reimbursement check from that other dealership. Thanks again to Dawn and JJ at Claremont Toyota for possessing the upmost level of common courtesy, patience and understanding! That's hard to find these days, as lots of people act like robots and don't really care anymore.
• JL

  Jenny Li

  Feb 24, 2026
  1.0
  Terrible experience at Claremont Toyota. I came in to look at a specific car and hopefully negotiate the price, only to find out that the in person price was higher than what was advertised online. That alone already felt misleading. I was assigned with a salesperson named Luis Mario, who was extremely rude and dismissive. When I asked if customers who didn’t know the online price would be sold the higher price shown on paper, his response was: “That’s why you do your research.” That is completely unprofessional and unacceptable. Customers should not be talked down to for asking valid questions. I pointed out that the online price was $2,000 cheaper, and only after pushing did he agree to match it. But the moment I tried to negotiate further, his attitude shifted even more. He kept repeating, “I already gave you the online price,” instead of respectfully explaining that it was the best offer available. A good salesperson knows how to communicate without being rude or condescending, he clearly does NOT belong in this field. To make things worse, he brought out the manager, who then told us, “Why don’t you guys look at cheaper options?” That is an incredibly disrespectful thing to say to a customer who is interested in a specific vehicle. If you don’t want to negotiate, say so professionally, don’t insult the customer. Overall, the service was terrible, the staff was rude, and the pricing felt deceptive. I will not be coming back, and I honestly don’t understand how this dealership has a 4 star rating. They deserve much lower.