Enterprise Rent-A-Car

Reviews

• DR

  Daniel Rodriguez

  2 days ago
  5.0
  Had an emergency with my family members, vehicle, and I needed to switch my\n Vehicle to accommodate, they help me out, made it so easy. Appreciate all there hard work that they did to take care of us. Made me feel safe.I appreciate that very much.\nHighly recommended rent from enterprise
• JB

  Jamie Brown

  Feb 24, 2026
  5.0
  Very helpful, knowledgeable, and got me on the road in no time!
• RC

  Rose Connolly

  Feb 23, 2026
  5.0
  Rented a Malibu while looking for a new used car. Very nice customer service and "courteous "ways with Trent and his staff. I had gone to Folsom Enterprise and treated poorly so this was a refreshing change..Thank you..the way it should be !
• FB

  Fluffy Bunny

  Feb 20, 2026
  5.0
  My experience with having a reservation from Kniesel's Collision (same as the "Karen") that left a scathing review 3 days ago, was quite different I walked in with 3 parties ahead of me, and unfortunately everyone but the manager Trent out to lunch or actively on lunch. Trent acknowledged my presence and apologized for the inconvenience and wait. Took care of the customers ahead of me, and all were nice and understanding of the wait time. When I was next, Trent informed me that he only had two options here that were covered by 'MY' insurance ($50/day),one being an Altima and the other being a minivan, both skeptical with he offered a 3rd option a Tuscan that would be transferred from Rancho Cordova with an obvious additional wait time (takes a while to get from one end of Sunrise Blvd to the other). I happily took that option as I was clearly not going anywhere and making a huff would not expedite anything. While waiting the hour for the vehicle, Trent apologized for the wait multiple times. After my selection of vehicle and waiting a couple of people dropped off their rentals one of which had a poor attitude and stated no, would not rate him well over "talking too much". Then here comes "Karen", (real name if the person that reviewed 3 days ago). As soon as she walked into the door, super entitled, Trent did greet her and advise that he had customers ahead of her. When it came to her turn, she stated that "she was in an accident, had to wait 3 hours for a tow truck, was hungry and just wanted to go home.". To which Trent asked if she wanted to pay out of pocket at all since it would be an hour wait to get the vehicle cleaned that her insurance would cover. She began berating Trent in a hostile entitled manner, was amazing to see Trent stay calm and collected the entire time. I of course I defended him and said a bunch, nothing hostile, vulgar or threatening in any way. But also will not stand idly by while someone is getting verbally assaulted. (I get it, having an accident, having to take time out of your day to have you car taken care of by a shop, conversing with your insurance and getting a rental is taxing on anyone, But do not threaten others livelihood over you failing to adult properly and ethically) Yes this review went in a different direction but it is important to me that Trent gets proper reviews rather than ones that do not show him properly. If I could give 10 stars out of 5, I would.
• LL

  Lindsay Levenson

  Feb 17, 2026
  1.0
  Oh boy. My experience today was far from "above and beyond." In fact, I am genuinely shocked at how awful it was. Trent's behavior was completely unacceptable. I was in a car accident this morning and had to wait three hours for a tow truck. My vehicle was taken to Kneisels, and my insurance provided me with a code for a rental. After an already exhausting and stressful morning, I walked over to Enterprise hoping to quickly pick up a vehicle and go home. When I arrived, there were three people in the lobby: Trent assisting a customer, another person sitting and waiting, and an additional Enterprise employee in the back who was not assisting anyone. While helping the first customer, I overheard Trent repeatedly ask him for a "10-star review." The customer declined and told him he would maybe give him a 7 because Trent talked too much and was overbearing. Trent looked visibly surprised and awkwardly laughed as the customer left. It was an uncomfortable and unprofessional interaction to witness. Another person then walked in and was immediately assisted, despite the fact that I had already been standing there. At no point did Trent acknowledge me--not even a simple "Hi, I'll be with you shortly," which is basic customer service. When Trent finally addressed me, I explained that I had a reservation number and had just been in an accident. His response was dismissive. He said he "didn't know I was going to be there," which felt inappropriate given the circumstances--no one plans to be in an accident. He then asked if I wanted to pay out of pocket to upgrade my vehicle. I had just experienced a traumatic morning and simply wanted the insurance-covered rental I was entitled to so I could go home. He informed me that the only two vehicles available needed to be cleaned and that it could take hours before they were ready. He again suggested that I could upgrade to a more expensive vehicle if I wanted to leave sooner, which felt like pressure to pay out of pocket in order to receive timely service. When I questioned this, another waiting customer inserted themselves into the conversation in a rude and inappropriate way. Instead of professionally managing the situation, Trent escalated it further and ultimately told me to leave, stating he could refuse service to anyone. Thankfully, the team at Kneisels kindly drove me to another Enterprise location on Sunrise in Roseville, where the experience was completely different. I was treated with professionalism, empathy, and efficiency. They had a vehicle ready, and I was able to speak with a district manager about my experience. After an already stressful accident, Trent's dismissive attitude, lack of basic courtesy, and poor customer service only added unnecessary frustration to an already difficult day. This interaction demonstrated a clear lack of professionalism, empathy, and customer service skills. I hope this feedback is taken seriously so no one else has to go through a similar experience during an already vulnerable moment

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