Toyota Chula Vista

Reviews

• AR

  Anthony Rodriguez

  2 days ago
  2.0
  My car needed a passenger side mirror. The appointment was for 9:30 am. And was told it will take about an hour and a half. So by 11:45am I appeared to be parked in the customer pick up area. I went and asked what is going on. My service advisor said he’s just wrapping it up. By 12 noon nothing yet no call no text nothing. And looking closer, yes it was my car sitting there. It’s interesting that the paperwork shows 12pm as “promised” that’s BS. This dealer is just off the freeway,..- why mention that? Well, as I was getting ready to finally leave after over paying, I had noticed that the engine hood was still open. the hood was lowered down, not locked. but I’m glad I did not get on the freeway. The service was ok the mirror doesn’t quite fit like the original but in any case,- the overall time and then leaving my engine hood unlatched,, it all could have been a better experience.
• JV

  Joe V

  4 days ago
  1.0
  The only reason this is rated 1 star and not zero (of course, you can't rate zero but can state in the comments why) is because of the great service of our sales rep Roque. The rest of this crappy dealership and I feel Toyota overall is a big ZERO. First off, they would not give an early President's Day deal and claimed what I was quoted earlier in the month was the deal. BS. These clowns refuse to give military discounts (even though they claim too) unless you finance through the higher APR of Toyota. Worthless manager stated "It is the same price regardless", AKA Toyota does not appreciate what the military does or they would still give the military discount even if you have a better % rate at NFCU. Even then, you have to jump through hoops for any type of military discount. When I purchased my Nissan years ago, the Nissan dealer only needed to see my Military ID to get the discount and it was more than the "supposed $500 through Toyota". I told them I did not want extras, yet the dealership continued to badger us and keep trying to push it and wasted more of our precious time. They claimed they could only give $2000 for my trade-in. I told them, I did not really need the full amount as we were wanting am exact payment since splitting it two ways. BIG MISTAKE THERE. Not only that, but financing tried to surreptitiously slide in a different amount instead of the agreed upon price. If not for reading it, we would have paid more. I did not like the 3 hour wait for Nissan fixing recalls even if being first morning appointment and though Toyota would be better. OMG!!!!! I was so wrong. Do not come to these thieves if you still decide to buy a Toyota. Especially di not go to Toyota if you are military as they do not care. If all these reviews you see for this crappy dealership does not change your mind to buy a better car and have a far better experience, and you still feel like getting a Toyota, go to a different dealership. It is better to get a different car brand, but, if you still want to dive into a cistern and buy a Toyota, go to Carlsbad or Nationall City instead.
• MM

  Mochi

  Feb 25, 2026
  1.0
  Poor communication from the service manager Andrew Carrillo. He caused me to miss an appointment due his lack of communication relaying I could pick up my car and check out with anyone. I went there and tried to do so the gentleman that I tried to check out with said he couldn't check me out because he "didn't have access to Carlos computer." When I'm actuality that was not true, he was just too lazy to do so, which in turn caused me to miss my appointment. I waited 45 minutes until another agent said she could check me out. Trait your lazy managers!!!
• GA

  Gabriel Aguilera

  Feb 25, 2026
  1.0
  ⭐☆☆☆☆ Stay far away from Toyota Chula Vista. I purchased a **2023 Toyota Tundra** from this dealership and it has turned into an absolute nightmare. After taking delivery of the vehicle, it developed serious issues that made it unreliable and unsafe to use. Instead of stepping up and taking responsibility, the dealership completely dropped the ball. Communication has been non-existent. Phone calls are ignored, emails go unanswered, and when you do manage to get someone on the line, you’re given misleading information or told that “someone else will reach out” — which never happens. I’ve been passed from department to department for months with zero resolution while my truck has been sitting in Toyota’s possession. Meanwhile, I’m still stuck making payments on a vehicle I haven’t been able to use for over a year. No accountability. No transparency. No urgency. Just endless excuses and runarounds. If you’re thinking about buying a vehicle from here, understand that once the sale is made, you’re on your own. When something goes wrong, don’t expect this dealership to advocate for you or even return a phone call. Save yourself the stress, time, and financial burden — go literally anywhere else.
• SS

  Scar652

  Feb 18, 2026
  5.0
  From the moment I walked into the dealership, the staff made me feel welcome and valued. My sales representative was knowledgeable, patient, and genuinely interested in helping me find the right truck for my needs—not just making a sale. They took the time to walk me through different models, features, and pricing options, answering all of my questions clearly and honestly. What really stood out was how smooth and transparent the entire process was. There were no surprises, no pressure, and no last-minute changes. The financing team explained everything in detail and made sure I was comfortable with every step before moving forward. They worked hard to get me a great deal and made the paperwork quick and hassle-free. When it came time to pick up my new truck, it was spotless and ready to go. The team even took extra time to show me all the features and technology, making sure I felt confident before driving off the lot. Excellent customer service can make all the difference, and this experience truly exceeded my expectations. I highly recommend this dealership to anyone looking to purchase a vehicle—you’ll be treated with professionalism, respect, and care from start to finish.

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