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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

3.9
(366 reviews)

Business Details

1865 Auto Park Pl, Chula Vista, CA
91911, United States
(619) 632-4128

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Chula Vista, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Auto Park Pl. location today.

Location

Enterprise Rent-A-Car
1865 Auto Park Pl, Chula Vista, CA
91911, United States

Hours

Reviews

3.9
366 reviews
5 stars
229
4 stars
32
3 stars
15
2 stars
10
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude behavior and lack of empathy from certain employees.

Reservation Issues

Numerous customers experienced problems with their reservations, including unavailability of reserved vehicles and poor communication regarding changes.

Rental Experience

Many customers appreciated the ease of the rental process and the quality of the vehicles, but some reported issues with cleanliness and vehicle condition.

Wait Times

Several reviews mentioned long wait times for service, particularly during peak hours, which negatively impacted the overall experience.
  • AU
    A Google User
    4 days ago
    5.0
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
  • AM
    adil mertoglu
    Feb 21, 2026
    5.0
    Andre Wallace, unfortunately, I had to wait for about two hours, and that really frustrated me. However, Andre later made up for it; he was very attentive and sincere. In the end, he regained my trust, and I found the overall experience positive.”
  • LD
    LUIS DELGADO
    Feb 19, 2026
    5.0
    ⭐️⭐️⭐️⭐️⭐️FIVE STAR FOR SURE Have been renting here for over 30 years! Best prices, best service! Andre made sure I was comfortable with my rental! He set me up with a almost new truck. Very sweet ride! They even pick you up and drop you off! Thanks again! Luis
  • AH
    Areyona Hood
    Feb 17, 2026
    5.0
    I am not exaggerating when I say this has been the best experience I have had renting a car. When I received my car it was freshly washed and wiped down. Booking the reservation was quick and easy. The team at enterprise helped me as soon as I arrived and gave me constant updates about my vehicle as I waited. Payton, the manager, was great. She called me to follow up after receiving the vehicle. When I checked out Kaitlyn helped me and she was super sweet. We talked about my trip to Disney and it felt nice to connect with her. I felt heard and seen. The customer service experience is a 10/10. I’ll definitely be back and I’ll be recommending my friends/ family.
  • JR
    Jose Rivera
    Jan 31, 2026
    1.0
    Pésimo servicio, confirman el arrendamiento y llegando a la agencia te dicen que no hay autos y que te llamaron pero no contestas falso falso falso, ni siquiera llaman y no tienen la educación de informarte a tiempo de que no hay autos o de perdida cancelar tu reserva no. De reserva 1689930254 no acudan a esta arrendadora pierden tiempo y traslado pésimo servicio.

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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