Enterprise Rent-A-Car

3.9
356 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Chula Vista, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Auto Park Pl. location today.

Location

Enterprise Rent-A-Car
1865 Auto Park Pl, Chula Vista, CA
91911, United States

Hours

Reviews

3.9
356 reviews
5 stars
221
4 stars
32
3 stars
15
2 stars
10
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some praising the staff's friendliness and helpfulness, while others report rude and unprofessional behavior.

Reservation Issues

Numerous customers experienced problems with their reservations, including not receiving the vehicle they booked and being informed last minute that no cars were available.

Efficiency

While some reviews highlight quick and efficient service, others mention long wait times and poor handling of customer needs, leading to frustration.

Vehicle Condition

Several customers reported receiving vehicles that were not in good condition, including issues like check engine lights and cleanliness problems.
  • EV
    Elsie Valdes
    Jan 5, 2026
    1.0
    Tuvimos la peor experiencia. Hicimos reservación online con un mes de anticipación para 3 camionetas y al llegar nos dijeron que “intentaron llamarnos” para decir que no tenían esos vehículos y que ni siquiera tenían vehículos disponibles para llevarnos. Tuvimos que esperar 2h30min con niños y maletas para poder irnos en un carro sedán cada familia. El staff es grosero y no tiene ninguna consideración para el cliente. Si reservaron aquí y no ha llegado la fecha de su viaje no pierdan el tiempo y CANCELEN y busquen cualquier otro lugar será mejor
  • RB
    Rishidev behal
    Jan 2, 2026
    3.0
    It was a ok experience at the enterprise rental. After renting the car. The smell was so strong in the car maybe it’s been sitting there for longtime and they only have few rental option through insurance companies. Which includes Mitsubishi and Nissan and s
  • EG
    Elsy Gutierrez
    Dec 15, 2025
    3.0
    Muy amables, pero no te ofrecen a escoger el carro a gusto personal, te dan el carro que ellos quieren, no preguntan para cuantas personas ni nada
  • GC
    G C
    Dec 8, 2025
    1.0
    Worst rental car location we have ever dealt with. Only reason this review has 1 star is because we are not allowed to give them zero stars. Reserved a car online for pickup at 1730 hours. We had no problem making the reservation and did not receive any calls from the location prior to arriving. We pull up and stand in line, while waiting to get the vehicle, we started the process online and was at the screen to pay the $300 dollars when we were called to the counter. The worker enters our information and states “Oh we don’t have any cars, you can wait to see if someone maybe returns a car” with no damn care in the world!! Didn’t get an apology, no consideration for waisting peoples time, complete lack of customer service!!! But they sure had no problem with trying to charge even though they had no vehicles. Don’t give this horrible company your money. I Recommend you go through hertz instead. They will actually call you in advance if the car you reserved is not available. We will never rent from enterprise again!!
  • MD
    Michael Dixon
    Dec 8, 2025
    2.0
    I rent here a few times a month to drive to LA for work. It is always a minimum of 30-45 mins for pick ups. The staff just seems lazy and not interested in their jobs. If I had another choice close to me, I would leave and I am a National Executive Elite.

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Chula Vista offer?

Enterprise Rent-A-Car offers a wide range of vehicle rentals including cars, vans, and luxury cars, along with airport pick-up services.

Where is Enterprise Rent-A-Car located in Chula Vista?

It is located at 1865 Auto Park Pl, Chula Vista, CA 91911, USA.