Need a rental car in Chula Vista, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Auto Park Pl. location today.
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude behavior and lack of empathy from certain employees.
Reservation Issues
Numerous customers experienced problems with their reservations, including unavailability of reserved vehicles and poor communication regarding changes.
Rental Experience
Many customers appreciated the ease of the rental process and the quality of the vehicles, but some reported issues with cleanliness and vehicle condition.
Wait Times
Several reviews mentioned long wait times for service, particularly during peak hours, which negatively impacted the overall experience.
AU
A Google User
4 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
AM
adil mertoglu
Feb 21, 2026
5.0
Andre Wallace, unfortunately, I had to wait for about two hours, and that really frustrated me. However, Andre later made up for it; he was very attentive and sincere. In the end, he regained my trust, and I found the overall experience positive.”
LD
LUIS DELGADO
Feb 19, 2026
5.0
⭐️⭐️⭐️⭐️⭐️FIVE STAR FOR SURE
Have been renting here for over 30 years! Best prices, best service!
Andre made sure I was comfortable with my rental! He set me up with a almost new truck. Very sweet ride! They even pick you up and drop you off!
Thanks again!
Luis
AH
Areyona Hood
Feb 17, 2026
5.0
I am not exaggerating when I say this has been the best experience I have had renting a car. When I received my car it was freshly washed and wiped down. Booking the reservation was quick and easy. The team at enterprise helped me as soon as I arrived and gave me constant updates about my vehicle as I waited. Payton, the manager, was great. She called me to follow up after receiving the vehicle. When I checked out Kaitlyn helped me and she was super sweet. We talked about my trip to Disney and it felt nice to connect with her. I felt heard and seen. The customer service experience is a 10/10. I’ll definitely be back and I’ll be recommending my friends/ family.
JR
Jose Rivera
Jan 31, 2026
1.0
Pésimo servicio, confirman el arrendamiento y llegando a la agencia te dicen que no hay autos y que te llamaron pero no contestas falso falso falso, ni siquiera llaman y no tienen la educación de informarte a tiempo de que no hay autos o de perdida cancelar tu reserva no. De reserva 1689930254 no acudan a esta arrendadora pierden tiempo y traslado pésimo servicio.