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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.1
(448 reviews)

Business Details

1059 Broadway, Chula Vista, CA
91911, United States
(619) 427-1414

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Chula Vista, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Broadway & Naples location today.

Location

Enterprise Rent-A-Car
1059 Broadway, Chula Vista, CA
91911, United States

Hours

Reviews

4.1
448 reviews
5 stars
286
4 stars
55
3 stars
25
2 stars
24
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting excellent service experiences.

Reservation Issues

Several reviews mentioned problems with reservations, including unavailability of reserved vehicles and poor communication.

Mixed Experiences

While many customers had positive experiences, some reported unprofessional behavior and dissatisfaction with service quality.

Pricing Concerns

A few customers expressed frustration over unexpected charges and perceived high rental costs.

Cleanliness and Maintenance

Most customers noted that vehicles were well-maintained and the location was clean.
  • AU
    A Google User
    4 days ago
    5.0
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
  • SC
    Sinahi Carrasco
    Feb 18, 2026
    5.0
    Vine a regresar mi carro y tuve un pequeño accidente y estaba un poco nerviosa, pero me atendieron muy bien y me expicaron todo! Gracias Olivia por tu ayuda!!
  • KO
    Kelley Osborne
    Feb 15, 2026
    5.0
    Totally recommend! Excellent cars, prices and staff. Wouldn't rent anywhere else!
  • PT
    priscilla thompson
    Feb 11, 2026
    4.0
    Have rented cars at 1059 Broadway, Chula Vista before. My most recent rental began smoothly, pick up was fast, efficient. Check in was just the opposite. There was only 1 agent working, was Saturday at 11:30 a.m. & very busy. The waiting area was completely full with customers requiring rental vehicles. It is was a chaotic environment, kids making a lot of noise. I'd set up a LYFT ride to arrive at approximately 11:45 which should have been sufficient to finalize the return. I waited 20 minutes to speak with the agent. She waved me off twice. Finally caught her attention just before noon, handed off the fob. Her very short feedback was "will call if there are any issues". I haven't received my online receipt yet, it's already Tuesday. The customer service level was unacceptable. Please hire more agents so the workload is covered in a professional, timely, manner.
  • PP
    Paula Probe
    Feb 4, 2026
    1.0
    I had rented from them several times over the yrs.... But since I had my own guy I was used to him. New office not so much. I would like to put here that I'm giving them a way to fix the issues I'll do a Google review AFTER so it will be fair, I don't like giving 1star & I think this my 2nd time having to. MOST IMPORTANT MSG PLZ PUT AN AFTER HRS HELP line, they have one to report mechanical issues but not After hrs. Since u charge everyday, we should have the same CS abilities we have M-F all hrs day & night. NOT BANKERS HRS.....

Brand Certified Facts from Enterprise Rent-A-Car

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Certified March 01, 2026Yext Knowledge Graph
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