Enterprise Rent-A-Car

4.2
451 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

5245 Car Country Dr, Carlsbad, CA
92008, United States
(760) 931-1111
https://www.enterprise.com/en/car-rental/locations/us/ca/carlsbad-3246.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Carlsbad, CA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Carlsbad location today.

Location

Enterprise Rent-A-Car
5245 Car Country Dr, Carlsbad, CA
92008, United States

Hours

Reviews

4.2
451 reviews
5 stars
300
4 stars
60
3 stars
22
2 stars
17
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and efficiency.

Vehicle Condition

Several reviews mentioned issues with the cleanliness and maintenance of the rental cars, including unsanitary conditions and mechanical problems.

Communication Issues

Customers expressed frustration over poor communication regarding reservations, vehicle availability, and follow-up on issues.

Wait Times

Multiple reviews noted long wait times for both pick-up and drop-off, indicating a need for better staffing and scheduling.

Pricing Concerns

Some customers reported unexpected charges and dissatisfaction with pricing practices, including upcharges for early pick-up.
  • TT
    TTA
    1 day ago
    5.0
    AnaSofia was great as was the gentlemen who checked us in. Upgraded us up to a new Mazda for free. Thanks again everyone.
  • RH
    RUTH HUNGERFORD
    2 days ago
    5.0
    Staff were wonderful!! We had a small hiccup but they resolved the problem right away and with compassion and concern. Mateo and Sofia had the best customer service skills I have ever seen. Definitely will continue to rent from them. Well done to Enterprise for proper training staff with amazing service!!!
  • BP
    Bob Park (Bob P)
    Jan 3, 2026
    5.0
    We rented a car from Enterprise in Carlsbad, California, from December 26 to January 2. We were pleased with the friendly and efficient service we received.
  • JJ
    Jedediah Ross (Jed)
    Dec 31, 2025
    5.0
    I was in a bind and needed a rental, I walked in basically at closing and the staff was friendly and helpful and made sure that I got what I needed to get going. They seemed short-staffed but still handling things as best they could, they definitely could use more hands on deck, but the help I received was top-tier.
  • MW
    miriam white
    Dec 10, 2025
    5.0
    Always amazing customer service.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Carlsbad, CA?

Enterprise Rent-A-Car in Carlsbad offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the operating hours for Enterprise Rent-A-Car in Carlsbad?

The Carlsbad location is open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.