Business Details
About
Auto Repair ShopTire ShopGoodyear
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.6
151 reviews
5 stars
78
4 stars
15
3 stars
13
2 stars
9
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and lack of communication.
Honesty and Trustworthiness
Numerous customers expressed concerns about dishonest practices, upselling unnecessary services, and inaccurate diagnostics.
Service Efficiency
Many customers experienced long wait times for service, with some reporting delays even with appointments.
Quality of Work
Feedback on the quality of work is varied; some customers were satisfied with repairs, while others reported issues post-service.
- BRBoulder RideOct 11, 20251.0Beware not honest prices.
- JIJenkins IanSep 2, 20251.0Last time I came here, there were items on my bill of work that had not been performed. Another time they damaged the posts by over tightening my lug nuts and the owner tried to charge me for the repairs after it had been established it was their fault and their employee told me they would fix it for free. Avoid this place at all costs, they will damage your car and won’t provide services you request although they’ll charge you for it.
- RWRobert WilsonAug 15, 20253.0I went here for the tire inspection as I was unsure about the specific tread depth and I didn't have full faith in the penny test (when you see how much of Lincoln's head you can see). The staff were faster than expected, and relatively friendly. However, when they said the inspection was complete, they suggested a rotation, balancing and new tires. For reference, I have been using Goodyear tires for a few years, and bought tires rated for 50k miles. At the time, I had put about 30-35k on them. They also suggested an oil change, but didn't have my oil, so they suggested a different location I will not mention, as they charged double what any other location in the area charges, but that wasn't Goodyear's fault. Anyways. After the oil change at the second location, I went to my mechanic and they checked out my tires. They saw no issues, and suggested I replace them in 10-20k miles. Because it was such a dramatic difference, I went to another tire location, who gave me the same response, and even advised against me buying tires and making an appointment. As of now, I've put 15k miles more on the tires, and during my latest maintenence was told they still have life in them. Overall, I appreciate the fact they did the inspection for free. I am also glad the tires I did buy lasted over 50k miles as advertised. As for them suggesting new tires, a rotation, and balancing, that was obviously unnecessary, hence the 3 stars. The mishap with the oil change wasn't their fault, but I would imagine a Goodyear employee would know the better places in Santa Cruz to go (hint, stay local).
- BCB CottmannOct 15, 20235.0Great service, I trust. Ask for Jim he took great care of me today. Thank you!!
- DBDirenda BrookingDec 23, 20221.0I came here after work because it stated it was open. When I got there at 6:20, they were closed.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service in Capitola offer?
Goodyear Auto Service provides full-service tire and automotive repair, including oil changes, and is owned by the Goodyear Tire & Rubber Company.
Where is Goodyear Auto Service located?
It is located at 3800 Capitola Road, Capitola, CA 95010-2520, USA.
What are the operating hours of Goodyear Auto Service?
They are open Monday through Saturday from 7:30 AM to 5:30 PM and closed on Sundays. Holiday hours vary, with some holidays closed and others open from 8:00 AM to 5:00 PM.
Does Goodyear Auto Service offer in-store pickup or delivery options?
Yes, they offer in-store pickup services.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is the Goodyear Auto Service in Capitola accessible to people with disabilities?
Yes, the location has a wheelchair-accessible entrance and restroom.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment by visiting their reservation website: https://www.goodyearautoservice.com/en-US/make-appointment
What nearby restaurants are close to Goodyear Auto Service for a meal before or after service?
Nearby dining options include Chinese Village (Asian Fusion), Bamboo Garden Restaurant (Chinese), Pono Hawaiian Kitchen & Tap, Takara Japanese Restaurant (Sushi), Tony & Alba's Pizza & Pasta (Italian), and Tacos Moreno (Mexican).
Are there any fitness or recreational centers near Goodyear Auto Service?
Yes, you can find Allied MMA (martial arts club and gym) and Orangetheory Fitness nearby for workout options.
What nearby places could be useful for banking or community activities near Goodyear Auto Service?
Bank of the West is nearby for financial services, and Santa Cruz Convergence and Hilltop Ministries serve as community and religious centers.