Customer Service
The staff, particularly Ashley and Adrian, received high praise for their friendliness, professionalism, and willingness to assist customers.
Rental Process
Many customers reported a smooth and efficient rental process, with quick check-ins and easy pick-ups and drop-offs.
Vehicle Quality
While most vehicles were noted as clean and well-maintained, there were some complaints about specific cars having mechanical issues or not being properly cleaned.
Pricing and Transparency
Several reviews highlighted concerns about unexpected charges and upselling practices, leading to dissatisfaction with the pricing transparency.
Location Convenience
The Burlingame location was appreciated for its proximity to the airport and convenience, making it a preferred choice for many customers.