National Car Rental

Reviews

• AG

  Adam Gossett

  Apr 23, 2026
  5.0
  We had an awesome experience with our last rental at National in the Burbank Airport. We were heading to a wedding and could not find a car to fit all of our luggage. Luckily, Mari at National was there and she found us the perfect vehicle to get us on the road. We cannot thank her enough for the upgrade.
• AA

  Autonomy

  Apr 19, 2026
  5.0
  Nearly every time I rent from this location, I have a positive experience, which is why I continue to come back. Most recently, the employee who assisted me—whose name I unfortunately didn’t catch—made the process especially smooth and efficient. That level of service makes a noticeable difference. One of the biggest strengths of the Burbank airport location is the consistent availability of luxury vehicles. I typically rent within that category, and having a solid selection is a key reason I choose this location. I also appreciate when my Executive Elite status is recognized, particularly when it results in the occasional upgrade—it adds real value to the experience. I’ve noticed a clear improvement in overall operations as well. The process feels more streamlined and organized than in the past, which hasn’t gone unnoticed. As the new Burbank terminals open, I hope this level of service and efficiency continues. If there’s one area for improvement, it would be ensuring more consistent recognition and personalization for loyalty members, as that can further elevate the experience.
• LS

  Lisa Stamm

  Apr 19, 2026
  5.0
  super easy, and friendly
• MR

  Monica Alejandra Rangel-Figueroa

  Apr 8, 2026
  5.0
  When I arrived and wasn't sure which car I could use, Nicole came out and helped me right away! I told her my preferences and she connected me with my favorite car. She was very helpful and friendly.
• DM

  Daniel Moran

  Mar 26, 2026
  5.0
  Reagan is an AMAZING employee. I left my bag with all my cards and cash in my bosses rental on accident. She went the extra mile and helped coordinate me getting it back with no hassles or trouble. Thank you for having such wonderful and honest employees.

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