AutoZone Auto Parts

Reviews

• VZ

  veronica zunigaa

  Mar 2, 2026
  5.0
  Found the right oil for my car
• TD

  Tina Delucchi

  Feb 8, 2026
  5.0
  My battery died jumped it and went to Autozone, big Bear lake. I was greeted by Kirin C. He was very polite and tested my battery. Battery failed test. He walked me over to the battery section and sold me the best one for cold weather. He was very knowledgeable and kind. He removed my bad battery and installed new battery. I am so very pleased with this gentleman. He provided me with top notch customer service and was just awesome. Kirwin is an asset to your company and deserves a raise. Thank you Kirwin, so very much.
• BF

  Brianne Fukuda

  Feb 7, 2026
  5.0
  I came in for a car battery around 545pm on 2/7. The employee who helped me went out to my car to see what kind of battery I had, showed me my options, and then installed the battery for me which I greatly appreciated! Both employees I saw while there were very genuinely friendly and helpful to me and to all of the customers who came in while I was there.
• GN

  Gary N

  Jan 24, 2026
  5.0
  As a local shop manager i would like to point out that Stacy is an outstanding commercial account store manager. She’s knowledgeable, responsive, and genuinely cares about making sure everything runs smoothly. She takes the time to understand our business needs, offers helpful solutions, and follows through every time. There have been several occasions where Stacy has gone out of her way on and off the clock to make sure our shop has what we need to completea vehicle repair. The times I have been in autozone I've observed how helpful stacy is with assisting her fellow employees and customers with a bright smile on her face. Stacy is constantly trying to familiarize her self with the parts so she can gain more knowledge to be better at her job. Employees like her are hard to find. I've told Stacy multiple times that if she wasnt there we wouldn't use Autozone.
• JG

  JC Capital Group

  Jan 22, 2026
  1.0
  This review is written to warn the Big Bear Lake community and local businesses about serious leadership issues at the AutoZone commercial department. Stacey, the Commercial Manager at this location, represents AutoZone extremely poorly. My direct interaction with her was disrespectful, hostile, and unprofessional. Her demeanor alone is enough to drive customers away. Beyond my own experience, multiple business owners in Big Bear have voiced long-standing concerns about her conduct, lack of professionalism, and poor judgment. As a result, several local businesses have already chosen to stop using AutoZone altogether. In a small community like Big Bear, leadership matters. When a commercial manager damages trust instead of building it, the company suffers. Unfortunately, that is exactly what is happening here. AutoZone should take the concerns of the local business community seriously before further damage is done to its reputation.

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