SIXT Rent a Car Beverly Hills

Reviews

• MR

  Moriah Ratner

  2 days ago
  2.0
  I had a reservation for a 10:30 AM pickup at the Sixt location in Beverly Hills for a sedan, a Volkswagen Jetta or something similar. When I arrived, Amber at the front desk informed me that the only car available was a Ford Mustang convertible with no roof, which I could not agree to take since I needed to drive the car into Joshua Tree National Park from LA. She offered the only other option on the lot, which was a minivan. The receipt noted a “smoke smell,” so I asked Amber directly whether the car smelled like smoke. She reassured me that it had been fully cleaned and did not smell. I emphasized that I could not take a car with any smoke odor. When I asked if there were truly no other cars, she mentioned a recently returned Volkswagen, but said it was reserved for someone else. I pointed out that I had also reserved a specific type of car weeks in advance, and asked why that customer’s reservation was honored but mine wasn’t. She acknowledged the discrepancy and mentioned unpredictable returns and extensions. After about 45 minutes, the minivan finally arrived, and it reeked. It smelled awful, was not in good condition, and definitely didn't seem to have been cleaned the way she claimed. I told Amber she needed to smell it herself because I could not take that vehicle. Eventually, another staff member was able to magically find a different car, a Volvo SUV that suddenly became available. At that point, I had already been there for about an hour, was running late for another commitment, and just agreed to take it so I could finally leave. Only later did I realize the car didn’t even have a full tank of gas, despite my emailed rental agreement showing that it did. I was already behind schedule, and didn't have time for an unplanned fuel stop. Overall, really poor customer service, long wait times, and misleading information.
• PA

  Payam Ahady

  2 days ago
  5.0
  Heaven was great and made the experience easy and enjoyable. Fantastic customer service 👌
• YY

  Yoonhee Yoon

  Feb 2, 2026
  2.0
  픽업당일 미리 고지도없었고 선택한차가 준비되지 않아 추가금을 지불하고 더 큰차량을 이용하게됐습니다. 시작부터 좀 언짢았지만 그래도 만족하며 주행하고 반납했습니다. 며칠 전 인보이스 메일을 받아보고 추가결제되었습다 현장에서 디파짓200불과 초과요금(렌탈비+1일연장)에대한 요금으로 87불 부과 였습니다 . 하지만 87불아닌 100불이 넘는 금액이 빠져나갔습니다. 확인을 해보니 보험료가 이중납부되었고 예약바우처을 가지고 매장에 방문하였으나 매니저가 부재중이라 모르겠다는 답변을 받았습니다. 이용하시는 분들 출국전 인보이스 꼭 확인해보시길 바랍니다. 그리고 빠른 환불요청바랍니다
• GI

  Giacomo Iafulli

  Feb 1, 2026
  5.0
  Amber you do a Great Job,thanks to be so patient today and very helpful Grazie
• CH

  Chloe H

  Jan 23, 2026
  3.0
  Service is so slow. Not efficient at all. However the staff are friendly and trying to help. I appreciate that. The overall environment of the shop seemed a little disorganized though, compared to some of the other locations that I’ve been to in the country.