Enterprise Rent-A-Car

Reviews

• CK

  charles keefe

  Feb 25, 2026
  5.0
  Easy,quick, affordable
• AA

  aqua8grll

  Feb 20, 2026
  5.0
  Great service...nice people...received a cool SUV...located on 2 bus lines...efficient...well taken care of. I would recommend to anyone !
• TC

  Todd Hunter Campbell

  Feb 11, 2026
  5.0
  Marie was incredible, from initial phone contact all the way through every step of the rental. She also helped calmly and even warmly ameliorate a miscommunication between her colleague (Joseph?) and me. Her wise intervention behind the scenes led to his seeking me out to apologize profusely, then thank me for my own kindness. I thanked him in turn for his, and gave him a sincere hug, straight from the heart. It was the perfect northern CA experience! I hope Marie and Joseph / her colleague read this note. I look forward to seeing them again on future trips!
• MM

  Mandie

  Jan 21, 2026
  5.0
  Phenomenal service and care at this location. After a nightmare car accident and insurance claim, this place was a true diamond in the rough. Thank you, Joseph, for your incredible support and kindness throughout this process!
• AH

  Alejandro Hurtado

  Jan 20, 2026
  1.0
  Zipeng Chen is a horrible general manager. He is rude and lacks decent customer service. I am a student at UC Berkeley and have been renting from this branch for the past two years to travel home and come back for the semester. He claimed that I was responsible for the misalignment of the quarter rear panel. When I tried to show him the video of the inspection he didn't bother to look through the whole video and got defensive claiming that the other side had a similar issue. He started to raise his voice and was constantly cutting me off and when I told him to calm down he slammed the car keys on the trunk screaming for me "to leave his branch". **Keep in mind I just came back for the 2026 Spring semester. Classes start today and this was totally uncalled for *** When I came in today he recognized me and made the comment, "long time no see" I replied, "I'm back for the semester." He slammed the keys and refused to take the car. I urged him to finalize the return and he threatened to call 911. Which he proceeded to do so. I got on the phone with corporate to find a way to deescalate the situation and find a solution and what Zipeng Cheng the manger got on the phone and started making calls outside the office.... If you have nothing to hide Zipeng Chen and want to be transparent....why go hide behind the cars and say things that I can't hear or when corporate investigates this matter can't be able to hear what you said to other coworkers about the matter?.... You just want others to be alined with your story/narrative. Zipeng Cheng does NOT deserve to work in customer service. He is a bad leader to the rest of the workers on site and I'm sure I'm not the only customer he has treated bad and unprofessionally. Solution: I got on the phone with corporate and was explaining the whole situation in side the branch so there could be transparency and the other workers and see what is really going on... Zipeng Chen then told his coworker to finalize the check in process for me. For context: a couple months ago I came to this location for a rental during Thanksgiving break. This was my first time dealing with this individual (Zipeng Chen). Other reps and managers at this location have been great. And during my first time interaction he ALSO gave me a hard time. I had a reservation and he was making an issue about my credit card I was trying to use and that my address on my ID wasn't within 50 miles and he couldn't release the rental. I have never had these issues in the past. Anyways I wasn't able to rent out the car under my name.... ***Important note*** : I have been a customer of Enterprise Rent-A-Car for over 5 years and I have been too MANY BRANCHES. I HAVE NEVER EXPERIENCED SUCH HORRIBLE CUSTOMER SERVICE. This whole situation was totally uncalled for. This guy is a ticking bomb and a liability for the company. ***A+++ for the trainee on site. He was the only one that was willing and professional to try and assist to deescalate the situation. I explained to him what was going on and I know he couldn't do much considering his role/position. **** But I wouldn't doubt that Zipeng Cheng treats his coworkers and trainees with a hostile demeanor the same way he treats his customers.***

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