Enterprise Rent-A-Car

Reviews

• DO

  Divya Ohri

  Sep 16, 2026
  5.0
  We had a great experience with Enterprise. The car rental process was smooth, quick, and hassle-free from start to finish. The vehicle was perfect for our needs, clean, and in excellent condition. Friendly service and an efficient pickup and return process made the entire experience easy and enjoyable. We would definitely rent from Enterprise again.
• GS

  Gulshandeep singh

  Sep 4, 2026
  5.0
  I had a great experience with this rental company! The staff were extremely friendly, professional, and helpful throughout the whole process. What impressed me the most was that they were already fully booked, but they still managed to provide me with a vehicle. That kind of customer service really stands out. The car was in excellent condition, clean, comfortable, and a pleasure to drive. They went above and beyond to make sure I wasn’t left without a vehicle, and I truly appreciate their effort. Overall, an excellent experience from start to finish. I would definitely rent from them again and highly recommend them to anyone looking for great service and reliable vehicles!
• GS

  Gulshandeep Singh

  Sep 3, 2026
  5.0
  Honestly, one of the best car rental experience I’ve had! I booked a small sedan for 3 days, but when I arrived, they were completely sold out of the cars in that category. Instead of simply turning me away, the Enterprise team went above and beyond and provided me with a brand-new Ford F-150 Hybrid at same price. I ended up driving almost 2,500 km, including a long-distance road trip, and the truck was absolutely fantastic—comfortable, smooth, spacious, and surprisingly fuel-efficient for its size. It made the entire trip so much more enjoyable. I really appreciate the staff for finding a solution and taking care of me even when they were fully booked. Great service, great vehicle, and a great overall experience. I’ll definitely be renting from Enterprise again! 🚗🔥 The staff deserve a special mention—they were extremely kind, helpful, and professional, and made me feel like a valued customer from the moment I arrived.” ⭐️
• KA

  Kate A

  Aug 30, 2026
  1.0
  I reserved a cargo van a month ago for tomorrow, August 31. (Originally booked for August 30 but the young lady didn't think that a new e-mail would be triggered by the change - and no, it wasn't)! That should have set off a warning in my mind that this place is sloppy in its reservation process. Luckily I called them today to put the reservation in my husband's name as the proposed driver tomorrow. I was then told that there were no Cargo vans ("They are all in the repair shop". Sure...) and she offered to call around for one. Why hadn't anyone bothered to let me know? And no, a minivan would not have worked tomorrow. Again, sure. Within 10 minutes I'd already located another cargo van at Kitsilano so I cancelled the Olympic Village booking via the Call Centre but called them back anyway. She had not even started to call around for a replacement. Thank goodness for ChatGPT. I just found and booked my own replacement Cargo van within 10 minutes. To think that tomorrow's move could have been totally messed up (we will be working with a strict 2 hour freight elevator window) and the stress of finding a last-minute replacement. I will never book a rental through this Enterprise location. Soooo disappointed at their lack of initiative.
• VF

  Vivian Feng

  Aug 25, 2026
  1.0
  I wish i could give them a 0 rating. I rented a vehicle for an ICBC claim here. Few days before I picked up the vehicle I called to make sure everything was in order I didn't want to be there longer than I had to be. I had asked them to have the rental vehicle ready by 230pm. When I got to Enterprise nothing was ready. I ended up having to wait until 4pm before the car was ready which was incredibly frustrating when I called in advance to make sure they didn't need anything else from me days before. They assured me that everything was taken care of and will be ready at 2:30. When i picked up the vehicle I was rushing to go but had taken a video walk through and photos of the car at the pickup zone with the Enterprise rep there. I didn't see or notice any physical damage on the car. When I returned the rental vehicle they called me and said that there was a chip on the car and I needed to make a claim with my insurance company. I was shocked to hear this as I took meticulous care of the car. Just so everyone knows if you are unable to prove that you did not cause damage and since there are no dash cams on these rentals; the insurance company will have to take the rental company's word over yours. The damage was already there when I picked it up so thankfully I had video footage and photos of the car upon pickup. They told me that they are very thorough when inspecting the return of a rental car, which made me question how many people have they tried to push a claim on and failed before it landed on me? I submitted the dismissal for the claim with photo and video evidence. After 2 weeks they dismissed the claim and said they would take care of damages on their own. Not even an apology from this business or acknowledment that it was 100% their fault. Completely unprofessional and disgusting scammy behavior. I advise everyone to not only check but also take multiple slow 360° walk through videos to avoid a situation like this. Definitely not the first I've heard of this and won't be the last. The rental they gave me was a 2026 Hyundai Venue in a grey color. The damage was a chip on the taillight. Watch out.