Enterprise Rent-A-Car

Reviews

• SS

  Surya Sharda

  4 days ago
  5.0
  Rented a car from them for the day, super quick service, super nice team, will rent again on my next Vanventure
• KH

  Katie Havens

  Aug 25, 2026
  5.0
  Easy to get to from the airport. Excellent service the car was ready. The staff took the time to ask about my stay and to show me features of the car. I had no issues with the rental car and drop was quick and simple. I booked through Costco for a great rate.
• CR

  caroline reed

  Aug 23, 2026
  1.0
  I received a rental here while ICBC fixed my car. The rental was absolutely disgusting. There was a foul strong odor like sweat and armpits in the car that didn't go away. The windows all had some sort of grease and fingerprints. There were stains throughout the car. I asked the attendant about the hygiene of the car and she said the don't worry about that, I could bring the car back even dirtier if I wanted. Given the choice I would never go to this location.
• NV

  Nataliya Volchkov

  Aug 6, 2026
  5.0
  I recently rented from Enterprise during my car repair. They picked me up from and dropped me off at the shop at the end. Both in/out were time efficient. Professional and personable. Cannot comment on affordability as the cost was covered by my insurance. Overall, very satisfied with the service and would highly recommend to others
• AS

  Aars Shiddheek

  Jul 21, 2026
  1.0
  I had a very disappointing experience with Enterprise Car Rental in Vancouver. During a phone conversation, a staff member named Ms. Addi who is supposedly the assistant manager at Richmond who was covering at the Vancouver location was extremely rude and unprofessional. Went as far as constantly raising her voice, calling people a liar, and constantly making accusations instead of listening to my concerns. No customer should be spoken to or treated that way. I am a long time Enterprise customer constantly renting in Canada and the USA and have never experienced this issue till today. Throughout the conversation, there were repeated inconsistencies regarding the rental vehicle location and even went on as far to say I had probably previously spoken to Enterprise USA when I had spoken to the local branch. She also mentioned that she was covering for someone from the Richmond location, which left me uncertain about the accuracy of the information I was being given as she would disregard everything about my prior conversation with her colleague the day before. I expect customer service representatives to treat customers with respect, even when there is a misunderstanding. I hope the branch manager or Enterprise’s corporate office reviews this incident and provides appropriate customer service training so that future customers are treated with professionalism and courtesy. I hope one of the locations manger or corporate office take this into a serious issues and reach out. If I could I would leave 0 stars, but unfortunately this was the least. Thank you