Enterprise Rent-A-Car

Reviews

• TP

  Taran Plamondon

  Oct 7, 2026
  5.0
  Enterprise is one of the very few car-related businesses that still puts the customer experience above the bottom line. I don't even bother comparing quotes from other car rental companies anymore, I just book directly through the website. Writing this review because of some exceptional service from this location. I had an SUV rental booked but when I came to pick it up, I learned that I had accidentally booked the wrong location. Haleh and Curtis were very helpful and understanding, and Haleh re-booked my whole reservation at no extra charge. We appreciated the above-and-beyond service and we even ended up a slightly bigger rental car and more space than we expected. Thank you!!
• SD

  Soda Dragon

  Sep 25, 2026
  5.0
  Loved Curtis‘s hospitality and consideration, and loved the hybrid Camry!
• AB

  Ariya Bliss

  Sep 14, 2026
  5.0
  Yeah I had a sudden loss in the family and they hooked me up with a vehicle that was as cost efficient as I could get. Thanks God bless
• PS

  Patricia Sky

  Sep 9, 2026
  5.0
  Great experience with the Enterprise Kitsilano branch! The team was friendly, professional, very responsive, and flexible throughout the entire rental process. Everything was smooth and easy from start to finish. Highly recommend this branch - five stars!
• JL

  J. Lum

  Aug 26, 2026
  5.0
  Recently received a courtesy car from the Kitsilano Enterprise Rent a Car as my car was being repaired at No.1 Collision. The customer service from all their staff from the Manager Haleh, to Nitesh, Jaylynn, Curtis and Alex was excellent. They were very professional, courteous and helpful. They truly wanted to help. I normally do not write reviews on car rentals and feel compelled to write about the staff at this location. Over a week ago I needed to return the courtesy car on the same day I received it as a minor crack in the windshield was making it difficult for me to see clearly as it was in the line of sight with my height when seated. When I called to let them know I needed to return the car and needed to exchange it for another vehicle they were very accommodating and so patient and helpful. The office was about to close very soon and I had to drive across town to get to the office before they closed. The traffic was very congested and by the time I made it across town I was certain they were closed and the staff had left already as I was told they closed at 5pm. I tried calling their office to let them know I would be 10min to 15min late and was unable to get through to their main line. Needless to say, I thought I would not be able to make it in time to exchange the car for another one without a crack int he windshield. When I arrived at their office I was expecting the office to be closed and much to my surprise the entire team was waiting for me to arrive. I was so surprised and I was not expecting anyone. I was so impressed with this kindness on their part to wait as they did not need to. I was certain they had left for the day and I would not have been able to exchange the car as I was told they were sold out of cars due to the high demand of visitors to the city. The staff each went out of their way to ensure the other car waiting to be exchanged was ready to go and they were efficient and fast and ever so helpful. This was a team effort and each one of them went over and above with unbelievable customer service. Very impressed and I would not hesitate to come back again should I ever need a car rental.

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