Enterprise Rent-A-Car

Reviews

• SC

  Sarah Cardinal

  3 days ago
  5.0
  From pick up to drop off - 💯% Excellent Care and Customer Service. Thank you for your thoughtfulness and the little extras. It truly made our trip seamless. See you next time.
• GG

  Gogetavegito

  May 6, 2026
  1.0
  I had an awful experience with the manager here.My experience with Manager Divleen Kaur at the Tsawwassen Terminal location was so poor that I will never book with Enterprise again. The most concerning part was the dishonest upselling. Despite me declining insurance twice, Divleen claimed it was "compulsory" and that she could not release the car without bumper-to-bumper coverage. After confirming with corporate that this was a lie, I confronted her. She immediately became defensive and dishonest, claiming she had said it was optional when she clearly had not. This is a compliance issue. Her upper manager should know this as she could get fired for misrepresenting wrong information. It felt as though she intentionally took advantage of the fact that we were visiting from out of town and were exhausted from traveling. While she eventually issued a refund after I threatened to escalate the matter, the lack of integrity and the pushy, deceptive tactics were unacceptable. Avoid dealing with Divleen Kaur.
• NS

  Neil Shilladay

  Mar 28, 2026
  5.0
  Great rate. Great service. Staff were friendly and efficient
• LS

  L SL

  Mar 27, 2026
  5.0
  Friendly customer service, clean and available vehicles.
• RK

  Rosah K-S

  Mar 25, 2026
  5.0
  Service is great and the vehicle was a pleasant surprise, more then we expected.