Enterprise Truck Rental

Reviews

• DC

  D Cho

  Aug 20, 2026
  5.0
  Excellent communication and service.
• TL

  Tod Lowe

  Aug 9, 2026
  5.0
  Aiden at the Richmond location was outstanding! Thank you for all your hard work. Cheers, Tod Lowe.
• SW

  Susan Walker

  Aug 8, 2026
  5.0
  Shadi was amazing! Solved the problem of a critical missing tail gate truck order. Actually drove to another city at the crack of dawn to pick up the truck and bring it to the needed location. Heritage radiators all moved as a result of her problem solving. Thank you Enterprise Richmond!
• LL

  Linda

  Aug 4, 2026
  5.0
  We rented an oversized van to move a one bedroom apartment and it worked perfectly. The van was new, and so clean. The staff are really supportive and detailed with information on insurance , etc. It's a little bit out of the way to get to but well worth it for the quality of the vehicle and experience.
• JD

  Jonathan Delgado

  Jul 24, 2026
  2.0
  The representative, Shaidie, was fantastic. She was friendly, professional, understanding, and handled the situation extremely well. I had initially reserved a vehicle through the website, only to find out when I arrived that it wasn’t actually available at the location. That was very frustrating and reflects poorly on Enterprise’s reservation system, not on Shaidie. She was empathetic, apologized for the inconvenience, and did everything she could to help, which I really appreciated. I rent vehicles fairly often for moving items, but this was my first time using Enterprise. I was surprised by how much more expensive the rental was compared to U-Haul and other companies I’ve used. The last time I rented from U-Haul, I had a much larger truck that included a ramp and dolly, and it was significantly less expensive. This time, I rented only a cargo van, yet the total cost was much higher. The biggest disappointment, however, was the reservation system allowing me to book a vehicle that wasn’t actually available. I chose Enterprise because I wanted to try a different company and compare the experience, but this issue left a poor first impression. Overall, Shaidie provided outstanding customer service and deserves recognition. Unfortunately, my experience with Enterprise’s pricing and reservation system did not meet my expectations.