Enterprise Truck Rental

Reviews

• CN

  Connor Nielsen

  Jun 3, 2021
  1.0
  Very sketchy dealing with the company out of Prince George. I got my mom to co-rent a truck for me as I was working and couldn't make it to the lot before they closed. Before moving the vehicle off the lot, we called in and added insurance onto the vehicle. I made a 2 cm lateration on the front valance (plastic mud flap under the bumper). I noticed the damage before I returned the vehicle, but was not concerned due to the insurance and it being a cheap and quick piece to replace. Months later we were sent an invoice for $1150. There were charges like "decreased value of vehicle", and many other random hidden costs. I've changed many valances and I know how easy they are to swap out, so I was very disappointed by the invoice price and confused why it was not insured. I communicated with the company that I was disputing the cost. The company is saying there was no call to add insurance and we have to pay out of pocket. Enterprise communicated to us that they were conducting an investigation, as we are trying to prove the fact that there should have been additional insurance, or at the very least a fair price for the fix. We argue that enterprise should have had the valance changed locally by the Ford dealership, instead of transporting the vehicle 1000 km south. The major horror moment was despite continual communication that we are activley disputing the claim, enterprise charged my mom's credit card for the $1150 without permission. I plan to take Enterprise to a small claims court. Overal, they were unpleasant to deal with and demonstrated a complete abuse of power in my opinion.
• MM

  Mitchell Magee

  Nov 28, 2015
  5.0
  I was immediately impressed with my experience here, Ryan the assistant manager made my experience quick, enjoyable, easy and he also saved me some money on fees. The facility looks quite new and very clean and organized.. i bought the car back with a flat tire and no time left in the day to fix it, he said he would handle it. I will not hesitate to do business with them again.

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