Enterprise Rent-A-Car

Reviews

• SM

  simran multani

  6 days ago
  5.0
  I would like to sincerely thank Varun, the Branch Manager, and Muiz at the YXS location for their outstanding customer service. After an extremely stressful day and an urgent need to travel out of town for medical reasons, I had already been denied a rental vehicle twice due to availability. At the very last minute, Varun and Muiz went above and beyond to arrange a vehicle for me when I truly needed it most. Their kindness, professionalism, and willingness to help during such a difficult time meant a lot to me and my family. I am incredibly grateful for their support and excellent service. Thank you again, Varun and Muiz, for making a stressful situation much easier.
• AS

  Asma Sadia

  May 10, 2026
  5.0
  I was given a free upgrade to an SUV. However, I didn't want a big one. I wanted a crossover Or a compact SUV. The agent worked with me to get me a midsize SUV (Volkwagen Tiguan). When I noticed that the fuel level wasn't full, I phoned them and they told me to return it 3/4 full. My inbound flight was delayed 5 hours and I phoned them to let them know so that my reservation is not canceled. They said they'll have sometbing for me when I land. Liked their service and would rent again when I'm in this city again.
• KB

  Kim Borthwick

  May 4, 2026
  5.0
  Exceptional customer service!
• GC

  garth cook

  Apr 27, 2026
  3.0
  They offer you a prepay option on gas , at .40 cent a litre higher than the pump price at a gas station. That is terrible .
• RL

  Ryan Liu

  Mar 18, 2026
  1.0
  I had an extremely disappointing and suspicious experience with Enterprise Rent-A-Car. I originally booked an economy car, but was “upgraded” to a large SUV at no extra cost, which already felt unusual. I drove the vehicle straight for 9 hours overnight on the highway to the drop-off location at Abbotsford International Airport. At drop-off, there was no joint inspection. The employee simply told me to leave the key and go, which I trusted at the time. Shortly after, I received a call from one of their staff. The conversation immediately felt off — he asked what credit card company I use and whether I had insurance coverage. After confirming I was with TD, he suddenly claimed there was a “deep scratch” on the back of the vehicle and told me to contact my credit card company. This made no sense. I had just driven 9 hours straight on the highway — there was no incident that could have caused such damage. When I contacted their damage department and asked for proof, I was told that proof was “not needed” — that once they notice damage, I am automatically responsible. When I questioned why there was no joint inspection at return, I was told it’s “not required,” even though they admitted it would be better to have one. In the end, I was charged $1053 for a scratch I did not cause. It is very clear to me that because I declined their rental insurance, I was an easy target for extra charges. This experience felt extremely unfair and predatory. Therefore, a message to ALL CAR RENTERS, always take detailed photos and videos of your rental vehicle before and after use. I strongly recommend avoiding this company and choosing a more transparent and trustworthy rental provider.

Frequently Asked Questions About Enterprise Rent-A-Car