National Car Rental

Reviews

• LP

  Lindsey P

  6 days ago
  5.0
  Marvin and Darcy were especially helpful today! They were patient and made sure we got the best deal. Thank you for the positive start to our holiday! We really appreciate your smiling faces and willingness to go the extra mile :)
• UB

  Uma Bansal

  Jun 24, 2026
  1.0
  I would not recommend this service provider. I picked up the rental vehicle at approximately 12:30 a.m. Due to the darkness at that time, a small scratch on the vehicle was not visible during the initial inspection. When I returned the vehicle, the representative pointed out the scratch and insisted that I had caused it. He stated that he would need to review the previous five inspection reports and that I would be charged if the damage was not documented. I requested that the matter be investigated immediately, as I needed to submit the rental invoice to my company. The representative's attitude was unprofessional and dismissive. He repeatedly stated that he was busy and needed to wash the car. Despite this, I waited at the airport and later approached the counter when I saw him available. At that point, he informed me that he had completed the investigation and confirmed that the scratch was not caused by me. What I do not understand is why the scratch was not already documented if it was pre-existing. This situation caused unnecessary stress, wasted my time, and could have easily been avoided through proper vehicle inspection and record-keeping. Overall, this was a very disappointing experience. The company should improve its damage reporting process and provide additional customer service training to representatives who interact with customers. No customer should have to go through this kind of unnecessary inconvenience for damage that already existed on the vehicle.
• JO

  Jodi Ohama

  Jan 15, 2024
  5.0
  I had an excellent rental experience with National at the Nanaimo airport. I rented for a week to head to Port Alberni. When I arrived, I realized that the price reserved through Expedia was in US$. The attendant at the counter honoured a much better price through WestJet. A few days into my trip, the island was hit with a snow storm and they allowed me to change my rental to a AWD at no extra charge. Additionally, James, the attendant, pulled the car up to the front of the airport and warmed it up. Excellent service, spotless cars, fair prices.

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