Enterprise Rent-A-Car

Reviews

• BB

  Bawan

  Sep 24, 2026
  1.0
  Extremely disappointed with Enterprise. I booked a specific car class in advance, showed up expecting the vehicle I reserved, and was told that NONE of the cars in that class were available. My only options were to pay extra for a different vehicle or downgrade. This is not the first time either — this is now the THIRD time this has happened to me at this location. At this point, I honestly don’t understand the purpose of making a reservation if the vehicle class you book isn’t actually going to be available when you arrive. It is incredibly frustrating to plan ahead, make a reservation, and then be put in a position where you either have to pay more money or accept something you didn’t book. This location has become completely unreliable and, in my experience, very unprofessional. I used to have confidence booking with Enterprise, but after this happening three times, I’m seriously questioning whether I should use them again. Customers should be able to expect the vehicle class they reserved without being pressured into paying extra at the counter.
• AS

  Aniket Shah

  Sep 21, 2026
  5.0
  I had a fantastic experience at Enterprise Rental at Abbotsford Airport. I had booked a mid-size SUV and was offered the same car. Since I’d checked in online, the service was incredibly fast. They gave me Kia Sportage, which had only 20,000 kms on it and was in perfect condition. Returning the car was also quick. I wanted to update my card, and the staff was very helpful with that. Overall, I had a great experience with Enterprise.
• HS

  Harvir Sandher

  Sep 17, 2026
  1.0
  Worst place to book from. Will cancel your booking the morning of and say they have no vehicles even though they are actively still taking bookings online!!!! Do not use them.
• MS

  Mohamoud Shire

  Sep 17, 2026
  1.0
  I had a very bad experience with this enterprise rent a car agent at Abbotsford airport in Canada, as the officer was very rude and upsetting, not qualified to handle their customers who are travelling from the aiprport. when the renting process is done and they withdrew the money from my account and they have made sure that the transaction has been done, they started to require a further documents! obviously that was setup and i ended up by not able to rent a car from them neither get my money back from them on the spot. until now i havent recieved my refund from them. that was 18/8/2026 and i was told that my money will be back to my account within 5 business days. itwas well planned robbery.
• RE

  Richard Eagle

  Sep 14, 2026
  1.0
  If I could give zero stars, I would! Got into Abbotsford after a long day of travel finding out the car I had booked wasn’t available. Got an email about the service, told them that it was horrible, and didn’t give me choice to pick a new car. You have to take this, this is all we have, we “upgraded” you, pure nonsense. Got a call from the manager, was told that I would be getting some compensation for the troubles and will meet me upon return. Surprise surprise, no manager was present to offer my compensation, and the clerk had no clue what I was talking about! This isn’t the first time I have this problem with this company, but it was my last! I will not be renting from Enterprise ever again!

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